Silver Bell Group
Customer Experience and Contact Center
Silver Bell Group is an offshore outsourcing firm that provides customer experience and contact center solutions for technology, telecommunications, and media sectors, known for its commitment to excellence and customized service delivery.
Size
201-500
Private
Mission
To make business growth easy and accessible for every organization.
About
Silver Bell Group offers customer experience and contact center solutions along with back-office operations, IT infrastructure and managed services, and sales and lead-generation services for clients in technology, telecommunications, and media. The company operates using an offshore delivery model and supports global clients across multiple regions.
It is recognized for its expertise in delivering customized BPO solutions, with a dedicated team that ensures seamless processes and optimized performance for clients.
Services
Silver Bell Group provides customer experience and contact center solutions supported by back-office operations, IT infrastructure and managed services, and sales and lead-generation services. These services include inbound customer support, multilingual support, live chat and messaging support, and technical support. Each solution is tailored to meet the operational needs of clients, allowing them to focus on strategic goals.
Capabilities
Inbound Customer Support
Multilingual Support
Live Chat & Messaging Support
Technical Support (Tier 1/2)
Outbound SDR / Cold Calling
Sales Enablement Content
Accounts Payable
Accounts Receivable
Payroll Processing
Industries Served
The company serves clients in technology, telecommunications, media, and gaming industries. It has experience supporting businesses of all sizes with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Silver Bell Group is known for its commitment to excellence, offering clients peace of mind through professional BPO services. Its approach includes providing a single point of contact for clients, ensuring a responsive and seamless experience, which helps deliver consistency at scale.
Delivery Footprint
Headquartered in Belgrade, Serbia, the company operates using an offshore delivery model. It serves clients across multiple countries, including Germany, Spain, Italy, and the UK, with teams working remotely to support global clients.
Certifications
No items found.
Verticals
Technology & SaaS
Telecommunications & Media
Gaming & Entertainment
Clients
Wizz Air
Ukrainian International Airlines
Yves Rocher
Metro Cash & Carry
Bolt
Fareportal
Cabinet of Ministers of Ukraine
What's the main service provided by
Silver Bell Group
?
Silver Bell Group specializes in delivering comprehensive customer experience and contact center solutions. Their primary focus includes a wide array of support services such as inbound customer assistance, multilingual capabilities, live chat and messaging support, as well as technical support at both Tier 1 and Tier 2 levels. Additionally, they provide outbound sales development, sales enablement content, and essential financial services like accounts payable, accounts receivable, and payroll processing, making them a versatile partner for various operational needs.
What additional services does
Silver Bell Group
provide?
In addition to their main offerings, Silver Bell Group provides back-office operations, enhancing their service portfolio. This includes support in areas such as IT infrastructure management and various managed services, which further solidify their capability to assist clients in streamlining operations and achieving strategic objectives.
When was
Silver Bell Group
founded?
Established in 2014, Silver Bell Group has been in operation for a decade. Since its inception, the company has focused on providing tailored business process outsourcing solutions, contributing to its growth and reputation in the industry.
What industry verticals does
Silver Bell Group
serve?
Silver Bell Group serves a diverse range of industries, focusing primarily on Technology & SaaS, Telecommunications & Media, and Gaming & Entertainment. This specialization allows them to cater to industry-specific needs and enhance the client experience across these dynamic sectors.
What delivery model does
Silver Bell Group
offer?
Silver Bell Group operates using an offshore delivery model, which involves providing services from a location outside the client's country. This approach allows companies to access cost-effective solutions while benefiting from a skilled workforce. By leveraging offshore capabilities, Silver Bell Group can efficiently support clients across various regions, ensuring seamless operations and high-quality service delivery.
How many employees and/or seats does
Silver Bell Group
have?
With a workforce ranging between 201 and 500 employees, Silver Bell Group boasts a solid team dedicated to delivering exceptional service. This size allows them to maintain a balance between personalized attention and the ability to scale operations as needed, ensuring they meet their clients' diverse requirements.
Can
Silver Bell Group
be considered a good service provider for startups?
Can
Silver Bell Group
be considered a good service provider for SMBs?
Can
Silver Bell Group
be considered a good service provider for enterprises?
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