Silgate
Back-Office Operations
Silgate Solutions Limited is a prominent IT solutions company that provides business process outsourcing for healthcare, banking, insurance, and legal sectors, known for its comprehensive service offerings and state-of-the-art facilities.
Size
11-50
Private
Mission
To transform customer interactions into an experience of delight.
About
Silgate Solutions Limited offers business process outsourcing along with IT solutions, healthcare IT solutions, and call center services for clients in healthcare, banking, insurance, and legal sectors. The company operates using an offshore delivery model and supports a diverse range of clients globally.
It is recognized for its commitment to transforming customer interactions into an 'Experience of Delight', with advanced communication technologies integrated into their operations.
Services
Silgate Solutions Limited provides business process outsourcing supported by IT solutions, healthcare IT solutions, and call center services. These services cover inbound and outbound operations, data management, and specialized IT support, tailored to meet the diverse needs of clients across various industries.
Capabilities
Payroll Processing
Legal Process Outsourcing (LPO)
Business & Financial Research
Data Entry & Data Processing
Database Administration
Web Development
Custom Application Development
Claims Processing
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Industries Served
The company serves clients in healthcare, banking, insurance, and legal sectors. It has experience supporting businesses with services aligned to industry-specific requirements and technology platforms, ensuring compliance and efficiency in operations.
Unique Stregths
Silgate Solutions is known for its comprehensive service offerings and state-of-the-art facilities, offering clients a robust operational framework. Its approach includes integrating multiple communication channels at the agent desktop, which enhances customer experience and engagement.
Delivery Footprint
Headquartered in Mumbai, India, the company operates using an offshore delivery model. It serves clients across various geographical regions, with teams working in hybrid environments to meet client needs effectively.
Certifications
No items found.
Verticals
Banking & Financial Services
Insurance
Healthcare & Life Sciences
Government & Public Sector
Clients
No items found.
What's the main service provided by
Silgate
?
Silgate Solutions specializes in back-office operations, providing a comprehensive range of services designed to optimize business processes. Their offerings include payroll processing, legal process outsourcing (LPO), business and financial research, data entry and processing, database administration, as well as web and custom application development. Additionally, they facilitate claims processing and provide inbound customer support, outbound telesales and retention, and multilingual support, ensuring a well-rounded approach to meet diverse client needs.
What additional services does
Silgate
provide?
In addition to their main back-office operations, Silgate Solutions offers an array of other services that enhance their value proposition. These include customer experience and contact center services, finance and accounting support, as well as knowledge and research services, allowing them to address a broader spectrum of client requirements.
When was
Silgate
founded?
Silgate was established in the year 2000, which means the company has been in operation for over 23 years. This extensive experience has enabled Silgate to refine its service offerings and adapt to the evolving needs of its clients across various industries.
What industry verticals does
Silgate
serve?
Silgate Solutions caters to a diverse range of industries, specifically focusing on Banking & Financial Services, Insurance, Healthcare & Life Sciences, and Government & Public Sector. This targeted approach allows them to tailor their services to meet the unique requirements of each sector effectively.
What delivery model does
Silgate
offer?
Silgate employs a hybrid delivery model that combines offshore and multi-shore operations. Offshore delivery typically means that services are provided from a country different from the client's location, allowing for cost efficiencies and access to specialized skills. The hybrid model further enhances flexibility and responsiveness, enabling Silgate to meet various client needs through a globally distributed workforce.
How many employees and/or seats does
Silgate
have?
Silgate has a workforce comprising between 11 and 50 employees. This size indicates a relatively small team, allowing for a focused and personalized approach to service delivery, fostering strong relationships with clients.
Can
Silgate
be considered a good service provider for startups?
Can
Silgate
be considered a good service provider for SMBs?
Can
Silgate
be considered a good service provider for enterprises?
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