Silah Gulf
Customer Experience and Contact Center
Silah Gulf is a premium customer experience solutions provider that offers customer experience and contact center services for telecommunications and travel sectors, known for its award-winning leadership in CX innovation.
Size
201-500
Private
Mission
About
Silah Gulf offers customer experience and contact center services along with business process management and training for clients in telecommunications and travel. The company operates using an onshore and nearshore model and supports clients across the GCC region.
It is recognized for its extensive industry experience, with over 15 years of delivering innovative solutions and a strong operational presence in the Gulf.
Services
Silah Gulf provides customer experience and contact center services supported by business process management and specialized training programs. These services cover advisory, technology implementation, and talent development, tailored to enhance customer interactions and operational efficiency.
Capabilities
CX Consulting & Journey Mapping
Change Management & Training
Quality Assurance & Monitoring
Voice-of-Customer (VOC) Analytics
Industries Served
The company serves clients in telecommunications and travel. It has experience supporting major industry players with services aligned to sector-specific requirements, ensuring high-quality customer experiences through advanced technology solutions.
Unique Stregths
Silah Gulf is known for its award-winning leadership in customer experience, offering clients a unique blend of operational insights and innovative solutions. Its approach includes a consultative methodology that combines real-world experience with a commitment to service excellence, ensuring consistent delivery at scale.
Delivery Footprint
Headquartered in Bahrain, the company operates using an onshore and nearshore delivery model. It serves clients across the GCC, leveraging local expertise and talent to meet diverse customer needs effectively.
Certifications
No items found.
Verticals
Telecommunications & Media
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
Silah Gulf
?
Silah Gulf specializes in delivering customer experience and contact center solutions, complemented by robust business process management and training services. Their offerings include CX consulting, journey mapping, change management, training, quality assurance, and voice-of-customer analytics, all designed to enhance customer interactions and operational efficiency for clients in various sectors.
What additional services does
Silah Gulf
provide?
When was
Silah Gulf
founded?
Established in 2009, Silah Gulf has been in operation for 15 years as of 2024. The company was founded with a vision to enhance customer experiences and has since evolved into a leading provider of contact center and business management solutions in the Gulf region.
What industry verticals does
Silah Gulf
serve?
Silah Gulf focuses on serving clients in the Telecommunications & Media and Travel industries. Their specialized knowledge allows them to cater to the unique requirements of these sectors, ensuring high-quality customer service and operational excellence.
What delivery model does
Silah Gulf
offer?
Silah Gulf employs both onshore and nearshore delivery models to provide its services. Onshore delivery refers to operations conducted within the same country as the client, while nearshore delivery involves services provided from neighboring countries. This approach allows Silah Gulf to leverage local expertise and resources, ensuring effective and responsive customer service.
How many employees and/or seats does
Silah Gulf
have?
Silah Gulf employs between 201 and 500 individuals, positioning itself as a mid-sized company. This workforce size enables the company to maintain a balance between personalized service and the capacity to handle larger projects efficiently.
Can
Silah Gulf
be considered a good service provider for startups?
Can
Silah Gulf
be considered a good service provider for SMBs?
Silah Gulf can be a valuable service provider for small and medium businesses (SMBs) due to its flexible service offerings and scalable solutions. With a focus on customer experience, they cater to the specific needs of SMBs, allowing them to enhance their operations and improve customer interactions without overwhelming their resources.
Can
Silah Gulf
be considered a good service provider for enterprises?
Silah Gulf stands out as a reliable partner for enterprises and large companies, offering sophisticated services tailored to meet complex operational needs. Their extensive experience in the telecommunications and travel sectors, combined with an award-winning approach to customer experience, positions them well to support large-scale implementations and deliver consistent service quality.
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