Signius Communications
Customer Experience and Contact Center
Signius Communications is a US-based provider that delivers customer experience and contact center solutions for various industries, known for its highly-trained staff and proprietary technology.
Size
51-200
Private
10m-50m
Mission
About
Signius Communications offers customer experience and contact center solutions along with answering services and IT support for clients in healthcare, legal, and technology sectors. The company operates using an onshore model and supports organizations of all sizes across the United States.
It is recognized for its commitment to professionalism, with a focus on customizable solutions and 24/7 support that ensures clients' communication needs are met effectively.
Services
Signius Communications provides customer experience and contact center solutions, supported by answering services and IT support. These services include live call answering, appointment scheduling, and technical support, covering various channels such as voice and email. Each solution is tailored to meet the specific communication needs of clients across different industries.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Live Chat & Messaging Support
Email Support
Industries Served
The company serves clients in healthcare, legal, technology, and general business sectors. It has extensive experience supporting organizations of all sizes, from small medical practices to Fortune 500 companies, with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Signius Communications is known for its highly-trained staff and proprietary call handling technology, offering clients innovative and specialized solutions. Its approach includes 24/7 support and customizable services, which help deliver consistent and reliable customer interactions at scale.
Delivery Footprint
Headquartered in Arlington, Texas, the company operates using an onshore delivery model. It serves clients nationwide, with teams working in a fully US-based environment to ensure security and trust in customer service.
Certifications
No items found.
Verticals
Technology & SaaS
Clients
No items found.
What's the main service provided by
Signius Communications
?
Signius Communications specializes in delivering customer experience and contact center solutions, with a strong emphasis on answering services and IT support tailored for diverse sectors. Their service offerings encompass inbound customer support, technical support across tier 1 and tier 2, live chat and messaging support, and email assistance, ensuring comprehensive coverage for clients' communication needs.
What additional services does
Signius Communications
provide?
When was
Signius Communications
founded?
Established in 1992, Signius Communications has been operating for over 31 years. The company has built a strong foundation in the customer service sector, growing and adapting to meet the evolving needs of their clients throughout its history.
What industry verticals does
Signius Communications
serve?
Signius Communications primarily serves the Technology & SaaS sectors, along with clients in healthcare and legal industries. This diverse industry focus allows them to provide specialized services that cater to the unique needs of various businesses.
What delivery model does
Signius Communications
offer?
Signius Communications utilizes an onshore delivery model, meaning that all services are provided from within the United States. This approach ensures that clients benefit from a secure and reliable service environment, with teams that are fully based in the U.S. to maintain high standards of communication and customer care.
How many employees and/or seats does
Signius Communications
have?
Signius Communications is a medium-sized company, employing between 51 and 200 individuals. This workforce size enables the company to maintain a personal touch while providing scalable solutions that meet the demands of various clients.
Can
Signius Communications
be considered a good service provider for startups?
While Signius Communications has a solid portfolio of services that could benefit startups, its focus on customizable solutions and 24/7 support makes it particularly suitable for early-stage companies that require reliable and responsive customer service. Startups looking for a partner that can adapt to their unique needs and grow alongside them may find that Signius offers the flexibility and expertise necessary to support their journey.
Can
Signius Communications
be considered a good service provider for SMBs?
Signius Communications is well-positioned to serve small and medium-sized businesses effectively. Their experience in tailoring services to meet specific industry requirements allows SMBs to benefit from high-quality customer support without the overhead of a large infrastructure. The company's commitment to customizable solutions and scalable service offerings supports the growth ambitions of SMBs, making them a valuable partner.
Can
Signius Communications
be considered a good service provider for enterprises?
Signius Communications is also a strong contender for enterprise-level organizations and larger companies. With a proven track record of serving clients across various industries, including Fortune 500 companies, they offer sophisticated and reliable customer experience solutions. Their onshore delivery model enhances trust and security, making them a dependable partner for enterprises looking to enhance their customer service operations.
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