Sigma Connected Sa Pty Ltd
Customer Experience and Contact Center
Sigma Connected is a multi-award-winning BPO provider that provides customer experience and contact center solutions for energy, financial services, telecommunications, and retail, known for its people-first approach and flexible service delivery.
Size
1K-5K
Private
Mission
About
Sigma Connected offers customer experience and contact center solutions along with debt collection and recovery services for clients in energy, financial services, telecommunications, and retail. The company operates using a multi-shore delivery model and supports clients across the United States, United Kingdom, South Africa, and Australia.
It is recognized for its commitment to employee engagement and workplace culture, with a distinctive focus on building meaningful human connections that drive exceptional outcomes.
Services
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
CX Consulting & Journey Mapping
Quality Assurance & Monitoring
Voice-of-Customer (VOC) Analytics
Industries Served
Unique Stregths
Delivery Footprint
Certifications
No items found.
Verticals
Banking & Financial Services
Energy & Utilities
Telecommunications & Media
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
Sigma Connected Sa Pty Ltd
?
Sigma Connected Sa Pty Ltd specializes in delivering comprehensive customer experience and contact center solutions. Their offerings encompass a range of services, including inbound customer support, outbound telesales and retention, CX consulting and journey mapping, quality assurance and monitoring, as well as voice-of-customer analytics. This diverse service portfolio is designed to meet the unique needs of clients across various sectors, ensuring a customer-centric focus in all interactions.
What additional services does
Sigma Connected Sa Pty Ltd
provide?
When was
Sigma Connected Sa Pty Ltd
founded?
Sigma Connected Sa Pty Ltd was established in 2010, marking over 14 years in the business as of 2024. Since its inception, the company has focused on providing exceptional customer experience solutions and has grown significantly in its capabilities and service offerings.
What industry verticals does
Sigma Connected Sa Pty Ltd
serve?
Sigma Connected Sa Pty Ltd serves a variety of industries, including Banking & Financial Services, Energy & Utilities, Telecommunications & Media, and Retail & e-Commerce. This broad industry focus allows the company to leverage its expertise and customize services to meet the specific demands of regulated sectors.
What delivery model does
Sigma Connected Sa Pty Ltd
offer?
Sigma Connected Sa Pty Ltd utilizes a multi-shore delivery model, which includes nearshore, offshore, and hybrid approaches. Nearshore refers to services provided from neighboring countries, while offshore indicates operations conducted in distant locations. This flexible delivery strategy allows Sigma Connected to tailor its services to meet client needs across various geographical regions, ensuring efficiency and effectiveness in customer support.
How many employees and/or seats does
Sigma Connected Sa Pty Ltd
have?
Sigma Connected Sa Pty Ltd employs between 1,000 and 5,000 individuals, indicating a robust workforce capable of delivering high-quality services at scale. This size enables the company to manage diverse client needs and adapt to changing market demands efficiently.
Can
Sigma Connected Sa Pty Ltd
be considered a good service provider for startups?
While Sigma Connected Sa Pty Ltd has a solid service portfolio, its extensive experience and resources may make it a better fit for more established businesses rather than startups. Startups often require highly flexible and cost-effective solutions, and while Sigma Connected can provide quality services, their scale and offerings may not align perfectly with the rapid, dynamic needs of new ventures.
Can
Sigma Connected Sa Pty Ltd
be considered a good service provider for SMBs?
Sigma Connected Sa Pty Ltd is well-positioned to support small and medium businesses (SMBs) due to its flexible service offerings and experience in various industries. The company's ability to customize its solutions can help SMBs enhance their customer interactions while maintaining the scalability needed for growth. Their commitment to quality and adaptability makes them a suitable partner for SMBs looking to improve customer experience.
Can
Sigma Connected Sa Pty Ltd
be considered a good service provider for enterprises?
For enterprises and large organizations, Sigma Connected Sa Pty Ltd presents a reliable option due to its significant workforce and multi-shore delivery capabilities. Their experience across regulated industries, along with a focus on employee engagement and quality assurance, positions them well to handle complex service requirements. Additionally, being recognized among the UK's top employers reflects their commitment to maintaining high standards, which is crucial for large-scale operations.
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