Sigma Connected Group
Customer Experience and Contact Center
Sigma Connected Group is a global leader that provides customer experience and contact center solutions for the energy, telecommunications, and retail sectors, known for its people-centric approach and flexible operations.
Size
1K-5K
Private
Mission
To build strong human connections.
About
Sigma Connected Group offers customer experience and contact center solutions along with debt collections and complaint management services for clients in the energy, telecommunications, and retail sectors. The company operates using an onshore and offshore delivery model and supports businesses across the UK, US, South Africa, and Australia.
It is recognized for its multi-award-winning status, with a strong emphasis on human connections and tailored solutions that adapt to client needs.
Services
Sigma Connected Group provides customer experience and contact center solutions supported by debt collections and complaint management services. These services include inbound customer support, outbound telesales, social media care, and live chat support, tailored to enhance customer engagement and satisfaction.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Social Media Customer Care
Live Chat & Messaging Support
Email Support
CX Consulting & Journey Mapping
Quality Assurance & Monitoring
Voice-of-Customer (VOC) Analytics
Industries Served
The company serves clients in the energy, telecommunications, and retail sectors. It has experience supporting businesses with services aligned to industry-specific requirements and technology platforms, ensuring effective customer interaction across various channels.
Unique Stregths
Sigma Connected Group is known for its flexible and agile operations, offering clients a people-centric approach that fosters strong relationships. Its operational practices include comprehensive staff training and a commitment to adapting services to meet evolving client needs, ensuring consistency and quality at scale.
Delivery Footprint
Headquartered in Birmingham, UK, the company operates using both onshore and offshore delivery models. It serves clients across multiple geographies, with teams working in hybrid environments to meet diverse client requirements.
Certifications
No items found.
Verticals
Retail & e-Commerce
Telecommunications & Media
Energy & Utilities
Clients
No items found.
What's the main service provided by
Sigma Connected Group
?
Sigma Connected Group specializes in delivering customer experience and contact center solutions that are designed to enhance client engagement. Their service portfolio includes a variety of offerings such as inbound customer support, outbound telesales and retention, social media customer care, live chat and messaging support, email support, CX consulting and journey mapping, as well as quality assurance and monitoring. Additionally, they utilize voice-of-customer analytics to ensure that their services are tailored to meet the unique needs of each client.
What additional services does
Sigma Connected Group
provide?
When was
Sigma Connected Group
founded?
Founded in 2010, Sigma Connected Group has been operating for over 13 years. Since its establishment, the company has focused on building strong human connections and providing tailored solutions to its clients, which has contributed to its growth and recognition in the industry.
What industry verticals does
Sigma Connected Group
serve?
Sigma Connected Group serves a diverse range of industries, including Retail & e-Commerce, Telecommunications & Media, and Energy & Utilities. This focus allows the company to cater to specific needs within these sectors, ensuring effective customer interactions and support.
What delivery model does
Sigma Connected Group
offer?
Sigma Connected Group employs both onshore and offshore delivery models to provide its services. Onshore delivery involves managing operations from within the same country as the client, ensuring closer communication and cultural alignment, while offshore delivery allows the company to leverage cost efficiencies and a wider talent pool by operating in different geographical locations. This hybrid approach enables Sigma Connected Group to meet the varying needs of its clients effectively.
How many employees and/or seats does
Sigma Connected Group
have?
Sigma Connected Group boasts a workforce ranging from 1,000 to 5,000 employees. This substantial team size enables the company to handle a significant volume of customer interactions while ensuring high-quality service delivery across its various offerings.
Can
Sigma Connected Group
be considered a good service provider for startups?
Sigma Connected Group can be a beneficial service provider for startups, particularly those in the retail, telecommunications, and energy sectors. With their flexible service offerings and commitment to building strong customer relationships, startups can leverage Sigma's expertise to enhance their customer engagement strategies. However, startups should consider their specific needs and the scale of services required as they establish themselves in the market.
Can
Sigma Connected Group
be considered a good service provider for SMBs?
Sigma Connected Group is well-positioned to support small and medium businesses (SMBs) due to its scalable service portfolio and experience in providing tailored solutions. Their ability to adapt services to meet the evolving needs of clients allows SMBs to benefit from a personalized approach that can help them grow and thrive in competitive markets.
Can
Sigma Connected Group
be considered a good service provider for enterprises?
For enterprises and large companies, Sigma Connected Group presents a reliable option with its extensive experience and award-winning service delivery. Their operational capabilities, supported by a robust workforce and flexible delivery models, allow them to manage complex customer interactions effectively. The company’s recognition in various industry awards further underscores its commitment to quality and excellence, making it a strong partner for large-scale enterprises.
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