Sigma Connected Australia
Customer Experience and Contact Center
Sigma Connected Ltd is a global business services provider that provides customer experience and contact center solutions for energy, financial services, telecommunications, retail, and eCommerce, known for its people-oriented approach and commitment to human connections.
Size
1K-5K
Public
over-1b
Mission
To value human connections among employees, clients, customers, and communities while emphasizing flexibility, scalability, innovation, and kindness.
About
Sigma Connected Ltd offers customer experience and contact center solutions along with complaint handling, collections, and training services for clients in energy, financial services, telecommunications, retail, and eCommerce. The company operates using an onshore and offshore delivery model and supports clients across the UK, US, South Africa, and Australia.
It is recognized for its emphasis on human connections and flexibility, with a workforce of over 4,000 employees dedicated to delivering exceptional customer service.
Services
Sigma Connected Ltd provides customer experience and contact center solutions supported by complaint handling, collections, and training services. These services include inbound customer support, outbound telesales, multilingual support, and social media customer care, tailored to meet the diverse needs of clients across various industries.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Social Media Customer Care
Live Chat & Messaging Support
Email Support
CX Consulting & Journey Mapping
Quality Assurance & Monitoring
Voice-of-Customer (VOC) Analytics
Industries Served
The company serves clients in energy, financial services, telecommunications, retail, and eCommerce. It has experience supporting large brands with services aligned to industry-specific requirements and technology platforms, ensuring effective customer engagement.
Unique Stregths
Sigma Connected is known for its people-oriented approach, offering clients a collaborative and flexible service experience. Its operational practices include a strong focus on innovation and scalability, which help deliver consistent results at scale.
Delivery Footprint
Headquartered in Birmingham, UK, the company operates using an onshore and offshore delivery model. It serves clients across the UK, US, South Africa, and Australia, with teams working in hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Energy & Utilities
Banking & Financial Services
Telecommunications & Media
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
Sigma Connected Australia
?
Sigma Connected Australia specializes in delivering exceptional customer experience and contact center solutions. Their main offerings encompass a broad spectrum of services including inbound customer support, outbound telesales and retention, multilingual assistance, social media customer care, live chat support, email support, CX consulting, journey mapping, quality assurance, and voice-of-customer analytics. This diverse service portfolio is designed to cater to the unique needs of their clients across different industries.
What additional services does
Sigma Connected Australia
provide?
When was
Sigma Connected Australia
founded?
Founded in the year 2000, Sigma Connected Australia has been operating for over 23 years. Since its inception, the company has grown significantly, establishing itself as a key player in the customer experience and contact center sector.
What industry verticals does
Sigma Connected Australia
serve?
Sigma Connected Australia serves a variety of industries, focusing on sectors such as Energy & Utilities, Banking & Financial Services, Telecommunications & Media, and Retail & e-Commerce. This diverse industry engagement allows them to tailor their services to meet specific client requirements effectively.
What delivery model does
Sigma Connected Australia
offer?
Sigma Connected Australia employs a flexible delivery model that includes both onshore and offshore services. Onshore delivery refers to providing services from within the same country as the client, ensuring close communication and alignment with client needs. Offshore delivery, on the other hand, involves utilizing teams located in different countries, which can enhance cost efficiency while maintaining high service quality. This hybrid approach allows Sigma Connected to adapt to varying client requirements and operational preferences.
How many employees and/or seats does
Sigma Connected Australia
have?
Sigma Connected Australia boasts a robust workforce comprising between 1,000 and 5,000 employees. This substantial team size enables the company to deliver comprehensive services and support to a wide range of clients, ensuring that they can meet demand efficiently and effectively.
Can
Sigma Connected Australia
be considered a good service provider for startups?
Can
Sigma Connected Australia
be considered a good service provider for SMBs?
Sigma Connected Australia can be an excellent service provider for small and medium-sized businesses. Their diverse range of services and flexible delivery model allows SMBs to scale their customer support operations according to their growth needs. With a commitment to innovation and human connections, Sigma Connected offers the support that these businesses require to enhance customer engagement and satisfaction.
Can
Sigma Connected Australia
be considered a good service provider for enterprises?
For enterprises and large companies, Sigma Connected Australia stands out as a reliable service provider. Their extensive experience across various industries, coupled with a sizable workforce, positions them well to handle complex customer service demands at scale. The company’s emphasis on flexibility and innovation ensures that they can meet the sophisticated needs of larger organizations while maintaining high-quality service standards.
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