Sidekicks specializes in providing exceptional customer experience and contact center solutions. Their primary offerings include inbound customer support and content creation, designed to enhance client interactions and operational efficiency. Additionally, they offer a variety of sub-services such as data entry and processing, accounts payable and receivable, recruitment process outsourcing, talent sourcing and screening, onboarding administration, campaign management, and sales enablement content. This comprehensive suite of services helps businesses streamline their operations and focus on core activities.

In addition to its primary focus on customer experience and contact center solutions, Sidekicks also offers a range of other services that enhance its capabilities. These include HR recruitment and payroll services, marketing operations, and finance and accounting functions. This extended portfolio allows clients to benefit from a one-stop solution for various operational needs, making it easier for them to manage multiple aspects of their business.

Sidekicks was established in 2015, which means it has been in operation for approximately 9 years as of 2024. The company's founding was driven by a vision to support clients in managing their customer relationships and operational tasks more effectively.

Sidekicks employs a versatile delivery model that includes offshore, nearshore, and work-from-home or virtual options. This means they can provide services from remote locations, allowing for a diverse talent pool while maintaining flexibility in meeting client needs. Offshore services are typically delivered from countries with lower operational costs, nearshore services are provided from countries close to the client's location, and virtual services allow for a fully remote workforce, all aimed at optimizing client resource management.

Sidekicks is well-positioned to serve small and medium-sized businesses (SMBs) effectively. With its tailored services and focus on customer experience, the company can help SMBs streamline operations, improve customer interactions, and ultimately drive growth. Their flexible delivery model ensures that they can adapt to the unique demands and limited resources typical of smaller businesses, making Sidekicks a reliable partner for those looking to enhance their operational efficiency.

While Sidekicks primarily caters to small businesses and startups, its robust service offerings and rigorous hiring process can also benefit enterprises seeking reliable support in customer experience and operational tasks. However, larger organizations may need to assess if Sidekicks' scale and delivery capabilities align with their extensive operational requirements. The company's commitment to high-quality service and ongoing training positions it as a viable option for enterprises looking to enhance specific aspects of their operations.