SiBS specializes in providing comprehensive customer experience and contact center solutions. Their services encompass a variety of support options including inbound customer support, multilingual assistance, technical support at both Tier 1 and Tier 2 levels, as well as live chat, messaging, and email support. This diverse array of services is designed to meet the varying needs of clients across multiple sectors, particularly in healthcare and financial services.

SiBS was established in 2011, which means the company has been operating for over 12 years as of 2024. Since its inception, SiBS has focused on delivering efficient outsourcing solutions while also contributing positively to local communities and fostering a balanced work-life culture.

SiBS primarily serves clients in the Healthcare & Life Sciences and Banking & Financial Services sectors. This focused expertise allows them to tailor their services to meet the specific needs and regulatory requirements of these industries, ensuring quality and compliance in their service delivery.

SiBS employs a hybrid delivery model, combining onshore and offshore resources to provide a flexible and responsive service. This approach allows the company to leverage a multi-location 24/7 operational framework, ensuring that they can meet client needs effectively across different time zones and locations, enhancing both accessibility and efficiency.

SiBS is well-suited to support small and medium businesses, given its extensive service portfolio and experience. The company understands the unique challenges that SMBs face and offers tailored solutions that can scale with their growth. With a focus on operational improvements and community empowerment, SiBS provides the flexibility necessary for SMBs to thrive in a competitive landscape.