ShyftOff
Customer Experience and Contact Center
ShyftOff is an innovative GigCX solution that provides customer experience and contact center support for diverse industries, known for its flexible staffing model and significant cost savings.
Size
1-10
Private
Mission
About
ShyftOff offers customer experience and contact center support along with performance management and quality assurance for clients in various sectors. The company operates using a work-from-home model and supports high-growth startups, large enterprises, and BPOs.
It is recognized for its cost-effective staffing solutions, with a vast pool of over 70,000 experienced U.S.-based agents and a unique pay-for-productive-time model that enhances efficiency.
Services
ShyftOff provides customer experience and contact center support, supported by performance management and quality assurance services. These services include inbound customer support, CX consulting, and SLA reporting, tailored to meet the needs of businesses seeking efficient and scalable customer service solutions.
Capabilities
Inbound Customer Support
CX Consulting & Journey Mapping
Quality Assurance & Monitoring
Performance Management & SLA Reporting
Industries Served
The company serves clients across various sectors, including high-growth startups and large enterprises. It has experience supporting BPOs and other organizations with services aligned to industry-specific requirements, ensuring a high standard of customer interaction.
Unique Stregths
ShyftOff is known for its innovative GigCX staffing model, offering clients significant operational cost savings and flexibility. Its approach includes precise 30-minute scheduling and a risk-free onboarding process, which help deliver exceptional service quality and reduce agent turnover.
Delivery Footprint
Headquartered in the United States, the company operates using a work-from-home delivery model. It serves clients nationwide, leveraging a remote-first workforce that adapts to varying customer support demands.
Certifications
No items found.
Verticals
No items found.
Clients
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What's the main service provided by
ShyftOff
?
ShyftOff specializes in providing customer experience and contact center support, focusing on enhancing client interactions and satisfaction. Their offerings include inbound customer support, CX consulting, journey mapping, quality assurance, and performance management with SLA reporting. This comprehensive suite of services is designed to meet the diverse needs of businesses aiming for efficient and scalable customer service solutions.
What additional services does
ShyftOff
provide?
When was
ShyftOff
founded?
ShyftOff was established in 2022, making it a relatively new player in the customer experience and contact center industry. With a focus on innovation and flexibility, the company has quickly positioned itself to cater to the evolving demands of its clients, celebrating just over a year in operation.
What industry verticals does
ShyftOff
serve?
What delivery model does
ShyftOff
offer?
ShyftOff operates using a work-from-home delivery model, allowing for a flexible and adaptive approach to customer service. This model means that their workforce can efficiently manage support operations from various locations, ensuring coverage and responsiveness regardless of geographical constraints. By leveraging a remote-first strategy, ShyftOff is able to align its resources with client needs effectively.
How many employees and/or seats does
ShyftOff
have?
ShyftOff currently has a small team consisting of between 1 to 10 employees. This size allows for a highly personalized service approach, enabling them to maintain close relationships with clients while delivering tailored solutions to meet specific needs.
Can
ShyftOff
be considered a good service provider for startups?
ShyftOff is particularly well-suited for startups looking for reliable customer experience support. With its cost-effective staffing solutions and a flexible work-from-home model, the company can adapt to the rapid changes and growth trajectories that startups often experience. Their unique pay-for-productive-time model further enhances efficiency, making it an attractive option for new businesses seeking to optimize their customer service operations without incurring excessive costs.
Can
ShyftOff
be considered a good service provider for SMBs?
For small and medium businesses, ShyftOff presents a compelling option due to its scalable service offerings and commitment to quality. The company's ability to provide tailored customer experience solutions, alongside performance management and quality assurance, ensures that SMBs can benefit from professional support that grows with their needs. The innovative GigCX staffing model allows for flexibility and operational cost savings, which is essential for small and growing enterprises.
Can
ShyftOff
be considered a good service provider for enterprises?
ShyftOff also serves as a reliable partner for enterprises and large companies. Its comprehensive service portfolio, which includes performance management and quality assurance, coupled with a focus on innovative staffing solutions, positions it well to handle the complexities associated with larger clients. The remote delivery model enables ShyftOff to maintain high service levels and adapt to the demands of large organizations, ensuring that they meet the rigorous standards required in competitive markets.
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