SHORE Solutions
Customer Experience and Contact Center
SHORE Solutions is a prominent BPO company that provides customer experience and contact center services for banking, healthcare, retail, and technology sectors, known for its scalable offshoring solutions and cost-effective outsourcing.
Size
201-500
Private
under-1m
Mission
About
SHORE Solutions offers customer experience and contact center services along with back-office operations and IT infrastructure support for clients in banking, healthcare, retail, and technology. The company operates using a nearshore and offshore delivery model and supports businesses across various industries.
It is recognized for its scalable offshoring solutions, with a commitment to quality and efficiency that ensures high client satisfaction and operational excellence.
Services
SHORE Solutions provides customer experience and contact center services, supported by back-office operations and IT infrastructure services. These services include inbound customer support, outbound telesales, technical support, and data processing, tailored to support various business functions and enhance customer engagement.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Social Media Customer Care
Live Chat & Messaging Support
Email Support
Data Entry & Data Processing
Payroll Processing
Document Indexing & Digitisation
Claims Processing
Order Management & Fulfilment
Performance Management & SLA Reporting
Service Desk & IT Support
Industries Served
The company serves clients in banking and financial services, healthcare and life sciences, retail and e-commerce, and technology and SaaS. It has experience supporting diverse client types with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
SHORE Solutions is known for its scalable offshoring solutions, offering clients cost-effective outsourcing without compromising quality. Its approach includes leveraging technology to enhance service delivery and maintaining open communication, which helps deliver consistency at scale.
Delivery Footprint
Headquartered in the Philippines, the company operates using a nearshore and offshore delivery model. It serves clients across various regions, with teams working in hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Healthcare & Life Sciences
Retail & e-Commerce
Technology & SaaS
Clients
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What's the main service provided by
SHORE Solutions
?
SHORE Solutions specializes in delivering customer experience and contact center services, coupled with comprehensive back-office operations and IT infrastructure support. Their offerings encompass a wide range of services including inbound customer support, outbound telesales and retention, technical support at both tier 1 and tier 2 levels, as well as social media customer care. Additionally, they provide live chat and messaging support, email support, data entry and processing, payroll processing, document indexing and digitization, claims processing, order management and fulfillment, performance management, SLA reporting, and service desk IT support, ensuring that they cater to various business needs effectively.
What additional services does
SHORE Solutions
provide?
In addition to their primary offerings, SHORE Solutions also provides back-office operations and IT infrastructure managed services. This includes a range of support functions designed to optimize business processes and enhance operational capabilities for their clients.
When was
SHORE Solutions
founded?
Established in 2005, SHORE Solutions has been operating for approximately 19 years. Since its inception, the company has grown to become a prominent player in the outsourcing industry, focusing on delivering quality services that enhance customer experience and operational efficiency across various sectors.
What industry verticals does
SHORE Solutions
serve?
SHORE Solutions serves a diverse range of industries, specifically focusing on Banking & Financial Services, Healthcare & Life Sciences, Retail & e-Commerce, and Technology & SaaS. This broad industry focus allows them to tailor their services to meet the specific needs and demands of each sector.
What delivery model does
SHORE Solutions
offer?
SHORE Solutions employs both nearshore and offshore delivery models to provide their services. Nearshore outsourcing refers to delegating business processes to companies in nearby countries, while offshore outsourcing involves hiring external services from countries further away. This dual approach allows SHORE Solutions to offer flexibility and scalability, ensuring they meet the unique needs of their clients while optimizing costs and resources.
How many employees and/or seats does
SHORE Solutions
have?
SHORE Solutions has a workforce of between 201 and 500 employees. This size allows them to maintain a dynamic and responsive team, facilitating efficient service delivery and adaptability to client needs.
Can
SHORE Solutions
be considered a good service provider for startups?
Can
SHORE Solutions
be considered a good service provider for SMBs?
Can
SHORE Solutions
be considered a good service provider for enterprises?
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