ShiftTask International
Customer Experience and Contact Center
Shiftask International is a full-service solutions provider that provides customer experience and contact center services for various industries, known for transforming customer interactions into an 'Experience of Delight.'
Size
Private
Mission
To achieve outsourcing success by transforming customer interactions into an exceptional experience.
About
Shiftask International offers customer experience and contact center services along with back-office operations and knowledge and research services for clients in various industries. The company operates using an offshore model and supports a global client base.
It is recognized for its state-of-the-art facilities and commitment to enhancing customer acquisition and retention, with a focus on delivering innovative digital solutions.
Services
Shiftask International provides customer experience and contact center services, supported by back-office operations and knowledge and research services. These services include inbound customer support, outbound telesales, legal process outsourcing, and custom application development, tailored to support various business functions and enhance operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Data Entry & Data Processing
Legal Process Outsourcing (LPO)
Knowledge-Base Maintenance
Web Development
Custom Application Development
Technical Support (Tier 1/2)
Industries Served
The company serves clients in various industries, leveraging its broad service offerings to meet diverse client needs. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring adaptability across sectors.
Unique Stregths
Shiftask International is known for its emphasis on client collaboration and transforming customer interactions into an 'Experience of Delight.' Its approach includes utilizing state-of-the-art facilities and a dedicated workforce, which helps deliver consistency and quality at scale.
Delivery Footprint
Headquartered in Malad, Mumbai, India, the company operates using an offshore delivery model. It serves clients across the globe, with teams working in hybrid environments to meet varying client demands.
Certifications
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Verticals
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Clients
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What's the main service provided by
ShiftTask International
?
ShiftTask International specializes in delivering exceptional customer experience and contact center services. Their offerings encompass a wide range of sub-services, including inbound customer support, outbound telesales and retention, data entry and processing, legal process outsourcing, knowledge-base maintenance, as well as technical support across different tiers. This comprehensive suite of services is designed to enhance operational efficiency and meet diverse client needs effectively.
What additional services does
ShiftTask International
provide?
In addition to its core offerings, ShiftTask International provides a range of supplementary services that enhance its value proposition. These include back-office operations, knowledge and research services, as well as finance and accounting solutions. This extended service portfolio allows clients to streamline various business functions and improve operational effectiveness.
When was
ShiftTask International
founded?
ShiftTask International was founded in 2019, marking a significant step in the outsourcing landscape. As of 2024, the company has been in operation for five years, during which it has established itself as a prominent player in customer experience and contact center solutions.
What industry verticals does
ShiftTask International
serve?
What delivery model does
ShiftTask International
offer?
ShiftTask International operates using an offshore delivery model, which means that the services are provided from locations outside the client’s country, often leading to cost efficiencies and access to a skilled workforce. This approach allows the company to leverage its operational capabilities in India while serving a global clientele, ensuring that businesses can benefit from high-quality services delivered remotely.
How many employees and/or seats does
ShiftTask International
have?
Can
ShiftTask International
be considered a good service provider for startups?
ShiftTask International can be a suitable service provider for startups, particularly for those looking to enhance their customer engagement and operational efficiency without a significant upfront investment. The company's offshore model allows startups to access quality services at competitive rates, enabling them to focus on their core business activities while benefiting from professional support.
Can
ShiftTask International
be considered a good service provider for SMBs?
For small and medium businesses, ShiftTask International offers an appealing blend of scalability and flexibility. Their diverse service portfolio and proven expertise in various sectors empower SMBs to grow and adapt to changing market demands. The company's commitment to enhancing customer acquisition and retention can significantly benefit SMBs looking to establish a strong market presence.
Can
ShiftTask International
be considered a good service provider for enterprises?
ShiftTask International is well-positioned to serve enterprises and large corporations by offering sophisticated and reliable outsourcing solutions. With a focus on transforming customer interactions, the company’s extensive service capabilities and offshore delivery model enable it to cater to the complex needs of large clients. Their emphasis on quality and client collaboration further solidifies their reputation as a dependable partner for enterprises seeking to enhance operational efficiency.
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