shared consulting
IT Infrastructure and Managed Services
Shared Consulting is a BPO company that provides IT infrastructure and managed services for mid-size to large enterprises, known for its customer-centric approach and flexible engagement models.
Size
1-10
Private
Mission
To ensure every customer receives complete attention and commitment while providing flexible engagement models to meet their objectives.
About
Shared Consulting offers IT infrastructure and managed services along with customer experience and contact center solutions for clients in various industries. The company operates using a hybrid delivery model and supports mid-size to large enterprises globally.
It is recognized for its commitment to quality and talent, with a focus on rapid team ramp-up and customer immersion training to maximize value delivery.
Services
Shared Consulting provides IT infrastructure and managed services, supported by customer experience and contact center solutions. These services include technical support, employee helpdesk, and automation enablement, tailored to support clients' operational needs and enhance their business processes.
Capabilities
Technical Support (Tier 1/2)
Employee Helpdesk
Automation & RPA Enablement
Performance Management & SLA Reporting
Process Assessment & Transition Management
Industries Served
The company serves clients in a broad spectrum of industries, focusing on mid-size to large enterprises. It has experience supporting organizations with services aligned to their specific requirements and technology platforms, ensuring effective integration and operational efficiency.
Unique Stregths
Shared Consulting is known for its customer-centric approach, offering clients dedicated team units and extensive training programs that ensure quick ramp-up and consistent service delivery. Its operational practices include continuous improvement initiatives that help clients enhance their processes through innovative solutions.
Delivery Footprint
Headquartered in an undisclosed location, the company operates using a hybrid delivery model. It serves clients across various geographies, with teams working in both remote and on-site environments depending on client needs.
Certifications
No items found.
Verticals
No items found.
Clients
Roostify
AlphaSense
Rubix
Citrus
Opera Mediaworks
What's the main service provided by
shared consulting
?
Shared Consulting specializes in providing IT infrastructure and managed services, ensuring that clients receive comprehensive support tailored to their operational needs. Their offerings extend to technical support at Tier 1 and Tier 2 levels, employee helpdesk services, automation and RPA enablement, performance management, SLA reporting, and process assessment alongside transition management. This broad range of services is designed to enhance business processes and improve overall efficiency for their clients.
What additional services does
shared consulting
provide?
In addition to their primary services, Shared Consulting offers a robust array of supplementary solutions, including customer experience and contact center services, analytics and data services, as well as AI and data services. This diverse portfolio enables them to cater to various business needs and industry requirements, further enhancing their clients' operational capabilities.
When was
shared consulting
founded?
What industry verticals does
shared consulting
serve?
What delivery model does
shared consulting
offer?
Shared Consulting employs a hybrid delivery model that combines both onshore and offshore elements, allowing them to adapt to the specific needs of their clients. This approach means that teams can operate remotely or on-site, depending on the project requirements and client preferences. The flexibility of this model enables them to effectively serve a diverse clientele across different geographical locations.
How many employees and/or seats does
shared consulting
have?
Shared Consulting is a small company, employing between one and ten individuals. This compact team size allows for a personalized approach to customer service and agile project management, ensuring that each client receives the attention and commitment they deserve.
Can
shared consulting
be considered a good service provider for startups?
For startups, Shared Consulting could be a suitable service provider due to their flexibility and personalized approach. Their small team size enables them to provide dedicated attention, which is often crucial for new businesses looking to establish themselves. They offer a range of IT and managed services that can help startups streamline operations and focus on growth without the burden of managing complex IT infrastructures.
Can
shared consulting
be considered a good service provider for SMBs?
Shared Consulting is well-positioned to support small and medium-sized businesses (SMBs). Their scalable service offerings, combined with their commitment to quality and rapid team ramp-up, make them a viable partner for SMBs seeking to enhance their operational efficiency. The hybrid delivery model ensures that they can adapt their services to meet the unique needs of growing businesses, providing the flexibility necessary for sustained growth.
Can
shared consulting
be considered a good service provider for enterprises?
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