Shaping Culture Bpo Pvt Ltd
Customer Experience and Contact Center
Shaping Culture BPO Private Limited is a private limited company that provides customer experience and contact center services for various sectors, known for its focus on inbound customer support and outbound telesales.
Size
1K-5K
Public
over-1b
Mission
About
Shaping Culture BPO Private Limited offers customer experience and contact center services along with inbound customer support and outbound telesales for clients in diverse sectors. The company operates using an onshore model and supports businesses within India.
It is recognized for its commitment to quality service delivery, with a focus on enhancing customer interactions and satisfaction.
Services
Shaping Culture BPO Private Limited provides customer experience and contact center services supported by inbound customer support and outbound telesales. These services cover various communication channels and are tailored to support client needs in enhancing customer satisfaction and retention.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Industries Served
The company serves clients in multiple sectors, although specific industry verticals are not explicitly stated. It has experience supporting businesses that require robust customer interaction solutions, ensuring alignment with industry-specific requirements.
Unique Stregths
Shaping Culture BPO is known for its dedication to quality service delivery, offering clients a reliable approach to customer engagement. Its operational practices focus on maintaining high standards in customer interactions, which helps deliver consistency and satisfaction at scale.
Delivery Footprint
Headquartered in Bangalore, Karnataka, India, the company operates using an onshore delivery model. It serves clients across the Indian market, with teams working in environments designed to meet client needs effectively.
Certifications
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Verticals
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Clients
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What's the main service provided by
Shaping Culture Bpo Pvt Ltd
?
Shaping Culture BPO Pvt Ltd specializes in delivering exceptional customer experience and contact center services. Their primary offerings include inbound customer support and outbound telesales, designed to enhance client interactions and boost customer satisfaction across various communication channels.
What additional services does
Shaping Culture Bpo Pvt Ltd
provide?
In addition to their core offerings, Shaping Culture BPO Pvt Ltd also provides shared-services transformation. This service extends their capabilities, allowing them to assist clients in streamlining their operations and enhancing overall service efficiency.
When was
Shaping Culture Bpo Pvt Ltd
founded?
Founded in 2014, Shaping Culture BPO Pvt Ltd has been in operation for approximately 10 years. Since its inception, the company has dedicated itself to providing quality customer engagement solutions, establishing a strong presence in the BPO sector.
What industry verticals does
Shaping Culture Bpo Pvt Ltd
serve?
What delivery model does
Shaping Culture Bpo Pvt Ltd
offer?
Shaping Culture BPO Pvt Ltd employs an onshore delivery model, which means that their services are provided within the same country where their clients operate, specifically in India. This approach allows them to maintain close communication with clients and ensures a better understanding of local market dynamics, ultimately leading to improved service quality.
How many employees and/or seats does
Shaping Culture Bpo Pvt Ltd
have?
The workforce at Shaping Culture BPO Pvt Ltd consists of a sizable team ranging between 1,000 to 5,000 employees. This large employee base enables the company to handle a diverse range of client needs efficiently while ensuring high standards of service delivery.
Can
Shaping Culture Bpo Pvt Ltd
be considered a good service provider for startups?
Shaping Culture BPO Pvt Ltd can be a beneficial service provider for startups, especially those looking to establish a robust customer support framework early on. With a focus on inbound support and telesales, they can help startups engage effectively with their customers and build lasting relationships, which is crucial for new businesses.
Can
Shaping Culture Bpo Pvt Ltd
be considered a good service provider for SMBs?
For small and medium businesses, Shaping Culture BPO Pvt Ltd represents a strong option due to their scalable service offerings and extensive workforce. Their commitment to quality service delivery and customer satisfaction allows SMBs to enhance their operational efficiency and focus on growth without compromising on customer engagement.
Can
Shaping Culture Bpo Pvt Ltd
be considered a good service provider for enterprises?
Shaping Culture BPO Pvt Ltd is well-suited for enterprises and large companies seeking reliable and sophisticated customer engagement solutions. Their substantial employee base and experience in various sectors enable them to manage complex client needs effectively, ensuring high-quality service delivery that aligns with the demands of larger organizations.
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