Shadow Solutions Group Asia
Customer Experience and Contact Center
Shadow Solutions Group Asia Inc. is a privately owned BPO company that provides customer experience and contact center services for technology and SaaS sectors, known for its commitment to professionalism and teamwork.
Size
1K-5K
Public
over-1b
Mission
To build a professional business environment that values teamwork and responsibility.
About
Shadow Solutions Group Asia Inc. offers customer experience and contact center services along with inbound customer support, outbound telesales, and technical support for clients in technology and SaaS. The company operates using an offshore model and supports global clients.
It is recognized for its agile team and a strong emphasis on creating a professional work environment that fosters collaboration and responsibility.
Services
Shadow Solutions Group Asia Inc. provides customer experience and contact center services, supported by inbound customer support, outbound telesales, and technical support. These services cover various channels and are tailored to support client needs in the technology sector.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Industries Served
The company serves clients in technology and SaaS. It has experience supporting businesses with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Shadow Solutions Group Asia Inc. is known for its commitment to professionalism and teamwork, offering clients a reliable and collaborative service experience. Its approach includes fostering a workplace culture that values trust and responsibility, which helps deliver consistency at scale.
Delivery Footprint
Headquartered in Bonifacio Global City, Manila, Philippines, the company operates using an offshore delivery model. It serves clients across various geographies, with teams working in a collaborative environment tailored to client needs.
Certifications
No items found.
Verticals
Technology & SaaS
Clients
No items found.
What's the main service provided by
Shadow Solutions Group Asia
?
Shadow Solutions Group Asia specializes in delivering customer experience and contact center services. Their offerings include a range of support options such as inbound customer support, outbound telesales, and technical support at both Tier 1 and Tier 2 levels. This comprehensive suite of services is designed to meet the diverse needs of clients, particularly in the technology and SaaS sectors.
What additional services does
Shadow Solutions Group Asia
provide?
When was
Shadow Solutions Group Asia
founded?
Founded in the year 2000, Shadow Solutions Group Asia has been operating for over 23 years. Over this span, the company has established itself as a prominent player in the BPO industry, focusing on delivering high-quality customer experience and contact center solutions.
What industry verticals does
Shadow Solutions Group Asia
serve?
Shadow Solutions Group Asia operates primarily within the Technology & SaaS sectors. Their expertise in these verticals allows them to cater to the specific needs of businesses that rely heavily on technological platforms and software services.
What delivery model does
Shadow Solutions Group Asia
offer?
Shadow Solutions Group Asia utilizes an offshore delivery model, which means that their services are provided from a country different from that of their clients. This approach allows the company to leverage cost efficiencies and a skilled workforce based in the Philippines while serving clients across various global markets.
How many employees and/or seats does
Shadow Solutions Group Asia
have?
Shadow Solutions Group Asia employs between 1,000 to 5,000 individuals, indicating a robust workforce that enables them to handle a significant volume of client interactions and support needs.
Can
Shadow Solutions Group Asia
be considered a good service provider for startups?
While Shadow Solutions Group Asia is a well-established BPO provider, their service offerings and delivery model may not be specifically tailored for startups. Startups often require highly flexible and scalable solutions, which may be challenging to achieve with a larger organization. However, if a startup is in the technology sector and seeks reliable customer support, they could still benefit from the company's expertise.
Can
Shadow Solutions Group Asia
be considered a good service provider for SMBs?
Shadow Solutions Group Asia could be a suitable partner for small and medium businesses, particularly those in the technology and SaaS sectors. Their extensive service portfolio, combined with a workforce capable of scaling operations, allows them to adapt to the evolving needs of SMBs. Companies looking for collaboration in customer support can find value in their professional environment and commitment to teamwork.
Can
Shadow Solutions Group Asia
be considered a good service provider for enterprises?
For enterprises and large companies, Shadow Solutions Group Asia presents a compelling option due to its significant scale and comprehensive service offerings. Their experience in the technology sector, combined with a strong emphasis on professionalism and reliability, makes them a trustworthy partner for large organizations seeking robust customer experience solutions.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.