Servytech S A
Customer Experience and Contact Center
ServyTech is a Chilean consulting firm that provides customer experience and contact center services for banking, healthcare, and technology sectors, known for its strategic partnership approach and tailored solutions.
Size
11-50
Private
Mission
To provide flexible, tailored outsourcing and consulting solutions in the IT and banking sectors.
About
ServyTech offers customer experience and contact center services along with back-office operations and IT infrastructure support for clients in banking, healthcare, retail, and technology. The company operates using an onshore and nearshore model and supports clients across Latin America and potentially North America.
It is recognized for its commitment to client success, with a focus on understanding organizational culture to attract top talent and deliver high-quality service.
Services
ServyTech provides customer experience and contact center services supported by back-office operations and IT infrastructure management. These services include inbound customer support, technical support (Tier 1/2), and multi-function service desk solutions. Each offering is designed to enhance operational efficiency and meet client-specific needs in various business functions.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Multi-function Service Desk
Industries Served
The company serves clients in banking, healthcare, retail, technology, and telecommunications. It has experience supporting organizations with services aligned to industry-specific requirements, ensuring compliance and operational excellence across diverse sectors.
Unique Stregths
ServyTech is known for its strategic partnership approach, offering clients tailored solutions that align with their organizational culture and objectives. Its commitment to quality service and adaptability to market changes helps deliver consistent results at scale.
Delivery Footprint
Headquartered in Santiago, Chile, the company operates using an onshore and nearshore delivery model. It serves clients across Latin America and potentially North America, with teams working in hybrid environments to meet diverse client needs.
Certifications
IRS
Verticals
Banking & Financial Services
Insurance
Healthcare & Life Sciences
Retail & e-Commerce
Technology & SaaS
Telecommunications & Media
Clients
No items found.
What's the main service provided by
Servytech S A
?
Servytech S A specializes in enhancing customer experiences through its primary offering of customer experience and contact center services. This is complemented by a range of supporting services, including inbound customer support, technical support at Tier 1 and Tier 2 levels, and multi-function service desk solutions. Each of these services is crafted to boost operational efficiency and address the specific needs of various business functions.
What additional services does
Servytech S A
provide?
When was
Servytech S A
founded?
Founded in 2006, Servytech S A has been operating for approximately 18 years. Since its establishment, the company has focused on providing tailored outsourcing solutions, primarily in the IT and banking sectors, contributing to its growth and reputation in the industry.
What industry verticals does
Servytech S A
serve?
Servytech S A provides its services across several key industries, including Banking & Financial Services, Insurance, Healthcare & Life Sciences, Retail & e-Commerce, Technology & SaaS, and Telecommunications & Media. This diverse industry focus allows the company to cater to the specific needs and regulatory requirements of its clients.
What delivery model does
Servytech S A
offer?
Servytech S A employs a delivery model that combines onshore and nearshore approaches. Onshore refers to providing services within the same country as the client, while nearshore indicates services delivered from a nearby country. This model allows Servytech to efficiently support clients across Latin America and potentially North America, ensuring proximity and cultural alignment with their clients' operations.
How many employees and/or seats does
Servytech S A
have?
Servytech S A has a workforce of between 11 and 50 employees. This relatively small team size allows the company to maintain a focused and agile approach, enabling it to respond effectively to client needs and changes in the market.
Can
Servytech S A
be considered a good service provider for startups?
Servytech S A can be a beneficial service provider for startups, particularly those in the banking, healthcare, and technology sectors. With a flexible approach and a suite of tailored outsourcing and consulting solutions, startups can leverage Servytech’s expertise in customer experience and technical support to establish a solid foundation for their operations. The company's commitment to understanding organizational culture can help startups attract the right talent and deliver high-quality services from the outset.
Can
Servytech S A
be considered a good service provider for SMBs?
Servytech S A presents itself as a strong choice for small and medium businesses (SMBs) seeking reliable outsourcing solutions. With a diverse range of services and a focus on operational efficiency, SMBs can benefit from Servytech's adaptability and experience in various industries. The company’s ability to provide tailored solutions that align with the unique needs of SMBs makes it a valuable partner for those looking to grow and scale their operations effectively.
Can
Servytech S A
be considered a good service provider for enterprises?
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