Servitelco
Customer Experience and Contact Center
Servitel is a leading BPO provider that offers customer experience and contact center solutions for banking, telecommunications, retail, healthcare, and insurance, known for its 25 years of industry expertise and commitment to innovation.
Size
51-200
Private
Mission
About
Servitel offers customer experience and contact center solutions along with back-office operations and sales lead-generation services for clients in banking, telecommunications, retail, healthcare, and insurance. The company operates using a nearshore and offshore delivery model and supports businesses seeking to enhance their customer interactions.
It is recognized for its extensive experience in IT services and customer service solutions, with a focus on technology-driven services designed to improve business efficiency and customer satisfaction.
Services
Servitel provides customer experience and contact center solutions, supported by back-office operations and sales lead-generation services. These services include inbound customer support, technical support (Tier 1/2), data entry and processing, and sales enablement content. Each solution is tailored to enhance customer engagement and streamline business operations.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Data Entry & Data Processing
Sales Enablement Content
Industries Served
The company serves clients in banking and financial services, telecommunications and media, retail and e-commerce, healthcare and life sciences, and insurance. It has experience supporting diverse businesses with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Servitel is known for its leadership in IT services and customer service solutions, offering clients a commitment to innovation and quality in service delivery. Its approach includes integrating technology with service to meet evolving client needs, ensuring operational excellence and customer satisfaction.
Delivery Footprint
Headquartered in an undisclosed location, the company operates using a nearshore and offshore delivery model. It serves clients across various regions, with teams working in flexible environments to meet client demands.
Certifications
ISO 9001:2008
Verticals
Banking & Financial Services
Telecommunications & Media
Retail & e-Commerce
Healthcare & Life Sciences
Insurance
Clients
No items found.
What's the main service provided by
Servitelco
?
Servitelco specializes in providing comprehensive customer experience and contact center solutions. Their service offerings include inbound customer support, technical support at both Tier 1 and Tier 2 levels, data entry and processing, as well as sales enablement content. These services are meticulously designed to improve customer interactions and streamline operational efficiency for their clients.
What additional services does
Servitelco
provide?
When was
Servitelco
founded?
Servitelco was established in 1997, marking over 26 years of experience in the customer service and IT sectors. Since its inception, the company has grown to become a key player in the industry, leveraging its extensive history to deliver innovative solutions that enhance business efficiency.
What industry verticals does
Servitelco
serve?
Servitelco serves a diverse array of industries, specifically focusing on Banking & Financial Services, Telecommunications & Media, Retail & e-Commerce, Healthcare & Life Sciences, and Insurance. Their expertise enables them to tailor their services to meet the unique needs and challenges faced by businesses within these sectors.
What delivery model does
Servitelco
offer?
Servitelco employs both nearshore and offshore delivery models to provide its services. Nearshore refers to operations conducted in neighboring countries, which can enhance communication and collaboration due to similar time zones and cultural affinities. Offshore operations involve providing services from distant countries, allowing for cost-effective solutions while maintaining high-quality service standards.
How many employees and/or seats does
Servitelco
have?
Servitelco has a workforce ranging from 51 to 200 employees, indicating a medium-sized company capable of offering personalized service and attention to clients while also having the capacity to handle substantial projects.
Can
Servitelco
be considered a good service provider for startups?
Servitelco can be a valuable service provider for startups, particularly those in sectors such as telecommunications or retail. With its focus on customer experience and support services, the company can help startups establish a solid foundation for customer engagement. However, startups should consider their specific needs and whether the scale of services offered aligns with their growth stage.
Can
Servitelco
be considered a good service provider for SMBs?
Servitelco is well-suited for small and medium-sized businesses (SMBs) due to its flexible service offerings and experience across various industries. The company’s commitment to enhancing customer interactions and operational efficiency can significantly benefit SMBs looking to scale. Additionally, the medium-sized nature of Servitelco allows for a more personalized approach, which is often crucial for the growth of smaller enterprises.
Can
Servitelco
be considered a good service provider for enterprises?
Servitelco is a reliable partner for enterprises and large companies, particularly those requiring sophisticated customer service solutions. With its certification in ISO 9001:2008, the company demonstrates a commitment to quality and operational excellence, which is essential for managing the complex needs of larger organizations. Their nearshore and offshore delivery models provide scalability and flexibility, making them a strong candidate for enterprises looking to enhance their customer experience.
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