Servion
Customer Experience and Contact Center
Servion Global Solutions is a leading provider that offers customer experience and contact center solutions for banking and financial services, known for its deep domain expertise and innovative technology integration.
Size
1K-5K
Private
50m-100m
Mission
About
Servion Global Solutions offers customer experience and contact center solutions along with managed services and cloud migration for clients in banking and financial services. The company operates using an onshore, nearshore, and offshore model and supports enterprises globally.
It is recognized for its 25 years of experience in optimizing customer interactions, with a dedicated team of 1100 CX professionals delivering tailored solutions across various channels.
Services
Servion Global Solutions provides customer experience and contact center solutions, supported by managed services and cloud migration. These services include inbound customer support, CX consulting, quality assurance, and cloud management, covering multiple communication channels and tailored to enhance client engagement and operational efficiency.
Capabilities
Inbound Customer Support
CX Consulting & Journey Mapping
Quality Assurance & Monitoring
Cloud Migration & Management
Industries Served
The company serves clients in banking and financial services. It has experience supporting credit unions, community financial institutions, and banks with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Servion Global Solutions is known for its deep domain expertise and innovative technology integration, offering clients a comprehensive approach to customer experience management. Its operational practices include 24x7 support and outcome-based agreements, ensuring consistent service delivery and measurable business outcomes.
Delivery Footprint
Headquartered in Chennai, India, the company operates using an onshore, nearshore, and offshore delivery model. It serves clients across six continents and 60 countries, with teams working in hybrid environments to meet diverse client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Clients
No items found.
What's the main service provided by
Servion
?
Servion specializes in customer experience and contact center solutions, providing a comprehensive suite of services that includes inbound customer support, CX consulting and journey mapping, quality assurance and monitoring, as well as cloud migration and management. These services are designed to enhance client engagement and operational efficiency across various communication channels.
What additional services does
Servion
provide?
When was
Servion
founded?
Servion was established in 1995, and as of 2024, the company has been in operation for 29 years. Over this time, it has developed a strong reputation in the customer experience and contact center industry.
What industry verticals does
Servion
serve?
Servion focuses primarily on serving clients in the Banking & Financial Services sector. This specialization allows them to tailor their offerings to meet the unique needs of financial institutions such as credit unions, community banks, and other financial entities.
What delivery model does
Servion
offer?
Servion employs a versatile delivery model, utilizing onshore, nearshore, and offshore strategies. Onshore refers to services provided within the same country as the client, nearshore involves services offered from neighboring countries, and offshore means the delivery of services from distant locations, often to optimize cost and efficiency. This flexible approach enables Servion to effectively meet diverse client requirements across various geographies.
How many employees and/or seats does
Servion
have?
Servion has a workforce ranging from 1,000 to 5,000 employees, reflecting a robust team dedicated to delivering exceptional customer experience solutions. This size positions them well to handle a variety of client needs while maintaining a high level of service quality.
Can
Servion
be considered a good service provider for startups?
While Servion's extensive service offerings and experience make it a viable option for startups, its primary focus on the banking and financial services sector may limit its appeal for newer companies in other industries. Startups looking for specialized customer experience solutions, particularly in financial technology or related fields, could benefit from Servion's expertise, but those outside this vertical might find more tailored solutions elsewhere.
Can
Servion
be considered a good service provider for SMBs?
Servion is well-positioned to support small and medium-sized businesses, particularly those in the banking and financial sectors. With a flexible delivery model and a comprehensive suite of services, SMBs can leverage their expertise to enhance customer interactions and operational efficiency. The company's experience in managing client relationships and its commitment to tailored solutions make it a strong contender for businesses looking to grow.
Can
Servion
be considered a good service provider for enterprises?
For enterprises and large companies, Servion offers a reliable and sophisticated range of services, backed by nearly three decades of industry experience. Their delivery model, which includes onshore, nearshore, and offshore options, allows for scalability and flexibility, catering to the complex needs of large organizations. Additionally, the company's focus on outcome-based agreements and 24/7 support underscores its commitment to delivering measurable business results and consistent service quality.
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