Servicios De Call Center Del Peru
Customer Experience and Contact Center
Multicall Peru is a customer service provider that offers customer experience and contact center solutions for various industries, known for its commitment to quality and client satisfaction.
Size
Private
Mission
To deliver effective, reliable, and scalable communication services that enhance customer engagement and operational efficiency.
About
Multicall Peru offers customer experience and contact center solutions along with inbound customer support and outbound telesales for clients in banking, retail, healthcare, and technology. The company operates using an offshore and nearshore model and supports both local and international businesses.
It is recognized for its tailored communication services, with a focus on enhancing customer engagement and operational efficiency through advanced technology and dedicated support teams.
Services
Multicall Peru provides customer experience and contact center solutions supported by inbound customer support, outbound telesales, and multilingual support. These services cover various channels including voice, email, and live chat, and are tailored to support client needs in enhancing customer engagement and satisfaction.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Social Media Customer Care
Live Chat & Messaging Support
Email Support
Industries Served
The company serves clients in banking and financial services, retail and e-commerce, healthcare and life sciences, and technology and SaaS. It has experience supporting diverse businesses with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Multicall Peru is known for its commitment to quality and compliance, offering clients reliable and scalable communication solutions. Its approach includes utilizing state-of-the-art telephony and CRM systems, ensuring seamless communication and data management for clients.
Delivery Footprint
Headquartered in Lima, Peru, the company operates using an offshore and nearshore delivery model. It serves clients across the region and potentially international markets, with teams working in flexible environments to meet client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Retail & e-Commerce
Healthcare & Life Sciences
Technology & SaaS
Clients
No items found.
What's the main service provided by
Servicios De Call Center Del Peru
?
Servicios De Call Center Del Peru specializes in providing comprehensive customer experience and contact center solutions. Their offerings include inbound customer support, outbound telesales and retention, multilingual support, social media customer care, live chat and messaging support, as well as email support. This diverse range of services is designed to enhance customer satisfaction and engagement across various communication channels.
What additional services does
Servicios De Call Center Del Peru
provide?
When was
Servicios De Call Center Del Peru
founded?
What industry verticals does
Servicios De Call Center Del Peru
serve?
Servicios De Call Center Del Peru serves a variety of industries, including Banking & Financial Services, Retail & e-Commerce, Healthcare & Life Sciences, as well as Technology & SaaS. This diverse industry focus allows the company to tailor its services to meet the specific needs and challenges faced by clients in these sectors.
What delivery model does
Servicios De Call Center Del Peru
offer?
The company employs both offshore and nearshore delivery models, providing flexibility in service delivery. Offshore services involve operating from a different country, typically where labor costs are lower, while nearshore services are conducted from a nearby country, offering advantages such as similar time zones and cultural affinities. This approach enables Servicios De Call Center Del Peru to cater to local and international clients efficiently.
How many employees and/or seats does
Servicios De Call Center Del Peru
have?
Can
Servicios De Call Center Del Peru
be considered a good service provider for startups?
For startups, Servicios De Call Center Del Peru can be an advantageous service provider, particularly due to its scalable solutions and flexible service offerings. Startups often require agile support as they navigate rapid growth and changing customer needs, and the company's emphasis on effective communication can help establish a solid customer base early on. However, startups should assess their specific needs and ensure that the services align with their growth trajectory.
Can
Servicios De Call Center Del Peru
be considered a good service provider for SMBs?
Servicios De Call Center Del Peru is well-suited for small and medium businesses (SMBs) looking for reliable customer support solutions. The company’s scalable approach allows SMBs to access a range of services that can grow alongside their business. Their commitment to enhancing customer engagement and operational efficiency can significantly benefit SMBs as they strive to expand their market presence and improve customer satisfaction.
Can
Servicios De Call Center Del Peru
be considered a good service provider for enterprises?
For enterprises and large corporations, Servicios De Call Center Del Peru presents a compelling choice, offering robust and sophisticated communication solutions. The company’s focus on quality, compliance, and advanced technology positions it as a reliable partner for large-scale operations. Enterprises can benefit from tailored services that cater to complex requirements, ensuring efficient customer interactions and operational effectiveness across diverse markets.
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