ServiceSource
Back-Office Operations
ServiceSource is a global leader in Business Process Outsourcing that provides back-office operations for government and public sector clients, known for its extensive experience and data-driven insights.
Size
over-10K
Public
over-1b
Mission
To leverage expertise in sales and data-driven insights to transform customer journey experiences into profitable business outcomes.
About
ServiceSource offers back-office operations along with administrative services, logistical support, and food service operations for clients in the government and public sector. The company operates using an onshore model and supports U.S.-based federal agencies and commercial clients.
It is recognized for its expertise in customer success transformation, with a strong focus on enhancing customer journey experiences and delivering measurable business outcomes.
Services
ServiceSource provides back-office operations supported by administrative services, logistical support, and food service operations. These services cover document management, inventory management support, and claims processing, tailored to support the operational needs of government and public sector clients.
Capabilities
Document Indexing & Digitisation
Procurement Administration
Inventory Management Support
Order Management & Fulfilment
Claims Processing
Quality Assurance & Monitoring
Industries Served
The company serves clients in government and public sector, manufacturing, and industrial verticals. It has experience supporting federal agencies, including the FBI and U.S. military, with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
ServiceSource is known for its extensive global reach and data-driven insights, offering clients a proven methodology for transforming customer journeys. Its approach includes performance-based solutions and continuous improvement practices, which help deliver consistency at scale.
Delivery Footprint
Headquartered in Denver, Colorado, the company operates using an onshore delivery model. It serves clients across the United States, with teams working in both on-site and off-site environments depending on client needs.
Certifications
No items found.
Verticals
Government & Public Sector
Manufacturing & Industrial
Clients
No items found.
What's the main service provided by
ServiceSource
?
ServiceSource specializes in back-office operations, providing a comprehensive suite of administrative and logistical support services. Their offerings include document indexing and digitization, procurement administration, inventory management support, order management and fulfillment, claims processing, and quality assurance and monitoring. This diverse range of services is designed to meet the specific operational needs of clients, particularly in the government and public sector.
What additional services does
ServiceSource
provide?
When was
ServiceSource
founded?
Established in 1999, ServiceSource has been operating for over 25 years. The company was founded with a vision to enhance customer experiences through data-driven insights and operational excellence, and it has since evolved into a key player in the BPO industry.
What industry verticals does
ServiceSource
serve?
ServiceSource serves a variety of industries, with a particular focus on the Government & Public Sector and Manufacturing & Industrial verticals. Their experience includes working with federal agencies and organizations that require specialized support tailored to industry standards.
What delivery model does
ServiceSource
offer?
ServiceSource operates using an onshore delivery model, meaning that their services are provided from locations within the United States. This approach allows for closer collaboration and communication with clients, ensuring that solutions are both effective and responsive to client needs.
How many employees and/or seats does
ServiceSource
have?
ServiceSource boasts a workforce of over 10,000 employees, indicating a significant operational capacity. This extensive team enables the company to deliver a wide range of services efficiently and effectively, catering to the needs of their diverse clientele.
Can
ServiceSource
be considered a good service provider for startups?
While ServiceSource has a robust service offering and significant operational capacity, it may not be the ideal fit for startups. Startups often require more flexible and cost-effective solutions that can adapt quickly to changing needs. Given ServiceSource's scale and focus on larger sectors like government and manufacturing, startups might find more suitable alternatives that cater specifically to their unique challenges and growth stages.
Can
ServiceSource
be considered a good service provider for SMBs?
ServiceSource can be a viable partner for small and medium businesses (SMBs) looking to scale their operations efficiently. With a strong portfolio of back-office services and a proven track record in various industries, SMBs could benefit from ServiceSource's expertise in enhancing operational efficiency. However, the scale and nature of ServiceSource's operations might also suggest that they are better suited for businesses with more established needs and budgets.
Can
ServiceSource
be considered a good service provider for enterprises?
ServiceSource is well-positioned as a service provider for enterprises and large companies. With a workforce exceeding 10,000 employees and a focus on delivering sophisticated back-office solutions, the company can support complex operational requirements. Their experience with federal agencies and large-scale clients underscores their capability to handle extensive projects while maintaining quality and reliability.
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