ServicesNow Group
Back-Office Operations
ServiceNow is a leading intelligent platform provider that provides back-office operations for various industries, known for its innovative automation and AI-driven solutions.
Size
11-50
Private
50m-100m
Mission
To empower organizations to innovate efficiently by replacing unstructured work patterns with intelligent, automated workflows.
About
ServiceNow offers back-office operations along with reception and call answering services for clients across multiple sectors. The company operates using an onshore model and supports organizations in the UK.
It is recognized for its intelligent platform that enhances operational efficiency, with a focus on automating manual processes and improving supplier collaboration.
Services
ServiceNow provides back-office operations supported by reception and call answering services. These services include inbound customer support, document indexing & digitization, and data entry & data processing. They are tailored to support business functions that require efficient handling of administrative tasks and customer interactions.
Capabilities
Inbound Customer Support
Document Indexing & Digitisation
Data Entry & Data Processing
Industries Served
The company serves clients in various industries, focusing on organizations that require robust back-office and call handling support. It has experience supporting corporate clients with services aligned to their operational needs.
Unique Stregths
ServiceNow is known for its innovative automation capabilities and AI-driven solutions, offering clients enhanced operational efficiency. Its approach includes purposeful automation that reduces employee workload and delivers measurable business outcomes, ensuring a seamless experience for users.
Delivery Footprint
Headquartered in the UK, the company operates using an onshore delivery model. It serves clients across the UK, with teams working in a dedicated environment to meet the specific needs of businesses.
Certifications
No items found.
Verticals
No items found.
Clients
Thousands of small to medium businesses across the UK
What's the main service provided by
ServicesNow Group
?
ServicesNow Group specializes in back-office operations, providing essential support through various services such as inbound customer support, document indexing and digitization, as well as data entry and data processing. These offerings are designed to enhance the efficiency of administrative tasks and improve customer interactions, allowing organizations to focus on their core functions.
What additional services does
ServicesNow Group
provide?
When was
ServicesNow Group
founded?
Founded in 2002, ServicesNow Group has been in operation for over 21 years. This experience reflects the company's commitment to delivering innovative solutions in the business process outsourcing sector, particularly in the realm of back-office operations.
What industry verticals does
ServicesNow Group
serve?
What delivery model does
ServicesNow Group
offer?
ServicesNow Group employs an onshore delivery model, meaning that their services are provided from within the same country as their clients, in this case, the United Kingdom. This approach allows for closer collaboration, improved communication, and a better understanding of clients' specific needs, fostering a more integrated support system.
How many employees and/or seats does
ServicesNow Group
have?
ServicesNow Group has a workforce of between 11 to 50 employees. This relatively small team size enables the company to maintain agility and personalized service, ensuring that client needs are met efficiently and effectively.
Can
ServicesNow Group
be considered a good service provider for startups?
ServicesNow Group may not be the ideal choice for startups that require extensive scalability and a wide range of services. While they offer valuable support in back-office operations, their focus on established clients may limit their flexibility in adapting to the unique and evolving needs of new businesses. Startups may benefit from more specialized providers that cater specifically to their growth stage.
Can
ServicesNow Group
be considered a good service provider for SMBs?
For small and medium-sized businesses (SMBs), ServicesNow Group presents a compelling option due to its focus on back-office operations and customer support. Their ability to automate processes and enhance operational efficiency can greatly benefit SMBs looking to streamline their administrative tasks. The onshore delivery model also ensures a high level of service quality, which is crucial for smaller organizations aiming to maintain strong customer relationships.
Can
ServicesNow Group
be considered a good service provider for enterprises?
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