ServiceForge
Customer Experience and Contact Center
ServiceForge is a BPO company that provides customer experience and contact center solutions for home and field service businesses, known for its 24/7 real-person support and seamless software integrations.
Size
1-10
Private
Mission
To empower contractors with innovative tools and seamless software integrations to streamline operations, improve project management, and enhance customer service.
About
ServiceForge offers customer experience and contact center solutions along with inbound customer support, live chat management, appointment scheduling, and lead capture for clients in home and field service industries. The company operates using an onshore delivery model and supports contractors across North America.
It is recognized for its people-first approach, with a focus on enhancing operational efficiency and customer engagement through tailored communication services.
Services
ServiceForge provides customer experience and contact center solutions, supported by inbound customer support, live chat management, appointment scheduling, and lead capture. These services cover various communication channels, including phone and chat, and are tailored to support the operational needs of contractors in managing their business activities efficiently.
Capabilities
Inbound Customer Support
Live Chat & Messaging Support
Appointment Setting
Lead Research & List Building
Industries Served
The company serves clients in home and field service businesses, including both commercial and residential contractors. It has experience supporting owner-operated businesses as well as larger companies within the trades and service industries, ensuring that services align with industry-specific requirements.
Unique Stregths
ServiceForge is known for its 24/7 real-person support, offering clients a reliable communication solution that enhances customer engagement. Its approach includes seamless software integrations that facilitate project management and resource allocation, helping clients improve their operational efficiency.
Delivery Footprint
Headquartered in Toronto, Canada, the company operates using an onshore delivery model. It serves clients across North America, with teams dedicated to providing high-quality, culturally aligned communication experiences.
Certifications
No items found.
Verticals
Non-Profit & NGOs
Clients
No items found.
What's the main service provided by
ServiceForge
?
ServiceForge specializes in delivering comprehensive customer experience and contact center solutions. Their primary offerings include inbound customer support, live chat and messaging assistance, appointment scheduling, and lead research and list building. This diverse range of services is designed to meet the communication needs of clients in the home and field service sectors, helping them manage customer interactions effectively across various channels.
What additional services does
ServiceForge
provide?
When was
ServiceForge
founded?
Founded in 2022, ServiceForge is a relatively new player in the business process outsourcing landscape. With just a couple of years in operation, the company has quickly established its presence in the market, focusing on innovative solutions that enhance customer service and operational efficiency for its clients.
What industry verticals does
ServiceForge
serve?
ServiceForge primarily serves clients in the Non-Profit & NGOs sector. Their focus is on providing tailored support to organizations within this vertical, ensuring that their services align with the unique needs of non-profit entities and related organizations.
What delivery model does
ServiceForge
offer?
ServiceForge utilizes an onshore and nearshore delivery model to provide its services. Onshore delivery means that their services are provided from within the same country, ensuring high-quality communication and cultural alignment with clients. Nearshore delivery, on the other hand, involves providing services from neighboring countries, which can help reduce costs while maintaining effective collaboration and communication.
How many employees and/or seats does
ServiceForge
have?
ServiceForge currently operates with a small team of 1 to 10 employees. This size allows for a nimble and focused approach, enabling the company to deliver personalized and dedicated services to its clients.
Can
ServiceForge
be considered a good service provider for startups?
Given its small size and specialized service offerings, ServiceForge can be a suitable partner for startups, especially those in the home and field service industries. Their focus on customer experience and tailored communication solutions can help new businesses establish a strong foundation in customer engagement and operational efficiency from the outset.
Can
ServiceForge
be considered a good service provider for SMBs?
ServiceForge is well-positioned to support small and medium businesses with its flexible service portfolio. By providing essential customer support services such as live chat and appointment setting, they enable SMBs to scale operations efficiently. Their emphasis on personalized service and operational support can greatly benefit smaller organizations looking to enhance customer interactions and grow their business.
Can
ServiceForge
be considered a good service provider for enterprises?
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.