Service Solutions Pvt Ltd Ssl
Customer Experience and Contact Center
Service Solutions Pvt Ltd (SSL) is a pioneering BPO company that provides customer experience and contact center services for telecommunications, banking, government, retail, and technology sectors, known for its comprehensive service offerings and operational efficiency.
Size
11-50
Private
50m-100m
Mission
About
Service Solutions Pvt Ltd (SSL) offers customer experience and contact center services along with back-end support for clients in telecommunications, banking, government, retail, and technology sectors. The company operates using an offshore model and supports both domestic and international clients.
It is recognized for its expertise in delivering high-quality services, with a focus on enhancing customer satisfaction and operational efficiency.
Services
Service Solutions Pvt Ltd (SSL) provides customer experience and contact center services supported by back-end services and specific offerings such as inbound customer support, outbound telesales, technical support, and social media customer care. These services cover various channels and are tailored to support client needs in enhancing customer engagement and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Social Media Customer Care
Email Support
CX Consulting & Journey Mapping
Quality Assurance & Monitoring
Data Entry & Data Processing
Billing & Invoicing
Recruitment Process Outsourcing (RPO)
Customer & Marketing Analytics
Custom Application Development
Mobile App Development
Web Development
Industries Served
The company serves clients in telecommunications, banking and financial services, government and public sector, retail and e-commerce, and technology and SaaS. It has experience supporting diverse client types with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Service Solutions Pvt Ltd is known for its comprehensive service offerings and operational efficiency, offering clients specialized expertise that helps streamline their operations. Its approach includes leveraging skilled workforce and state-of-the-art technology, which helps deliver consistency at scale.
Delivery Footprint
Headquartered in Bangladesh, the company operates using an offshore delivery model. It serves clients across both domestic and international markets, with teams working in remote environments depending on client needs.
Certifications
No items found.
Verticals
Telecommunications & Media
Banking & Financial Services
Government & Public Sector
Retail & e-Commerce
Technology & SaaS
Clients
No items found.
What's the main service provided by
Service Solutions Pvt Ltd Ssl
?
Service Solutions Pvt Ltd (SSL) specializes in delivering exceptional customer experience and contact center services. Their offerings range from inbound customer support and outbound telesales to technical support and social media customer care. Additionally, they provide email assistance, customer experience consulting, quality assurance, and various data processing services, all tailored to enhance client engagement and operational performance.
What additional services does
Service Solutions Pvt Ltd Ssl
provide?
When was
Service Solutions Pvt Ltd Ssl
founded?
Service Solutions Pvt Ltd (SSL) was established in 2008, marking its entry into the competitive landscape of customer service and contact center solutions. As of 2024, the company has been in operation for 16 years, building a solid reputation for its high-quality service delivery and commitment to customer satisfaction.
What industry verticals does
Service Solutions Pvt Ltd Ssl
serve?
SSL serves a diverse array of industries including Telecommunications & Media, Banking & Financial Services, Government & Public Sector, Retail & e-Commerce, and Technology & SaaS. This broad industry focus allows the company to tailor its services to meet the unique needs and requirements of various sectors, ensuring effective support for its clients.
What delivery model does
Service Solutions Pvt Ltd Ssl
offer?
Service Solutions Pvt Ltd utilizes an offshore delivery model, which involves providing services from a location outside the client's country. This approach enables the company to serve both domestic and international clients efficiently, leveraging skilled personnel and advanced technology to deliver consistent and scalable solutions.
How many employees and/or seats does
Service Solutions Pvt Ltd Ssl
have?
Service Solutions Pvt Ltd employs a workforce ranging between 11 and 50 individuals. This size allows for a personalized approach to service delivery while still maintaining the agility needed to adapt to client requirements and market changes.
Can
Service Solutions Pvt Ltd Ssl
be considered a good service provider for startups?
Service Solutions Pvt Ltd can be a valuable partner for startups, particularly those in need of robust customer support and engagement solutions. With their expertise in inbound support and technical assistance, startups can benefit from SSL's scalable services designed to enhance customer interactions without the burden of extensive in-house resources. Their offshore model also provides cost-effective solutions that align well with the budgetary constraints typical of new ventures.
Can
Service Solutions Pvt Ltd Ssl
be considered a good service provider for SMBs?
For small and medium businesses, Service Solutions Pvt Ltd offers a compelling service portfolio that promotes growth and flexibility. Their comprehensive range of customer experience and contact center services allows SMBs to enhance customer satisfaction while focusing on their core operations. The company's operational efficiency and ability to scale services according to demand make them an ideal partner for SMBs looking to expand their customer engagement strategies.
Can
Service Solutions Pvt Ltd Ssl
be considered a good service provider for enterprises?
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