Serlefin Bpo O
Customer Experience and Contact Center
Serlefin is a technologically advanced BPO provider that delivers customer experience and contact center solutions for banking and financial services, known for its expertise in credit management and automation technologies.
Size
501-1K
Private
50m-100m
Mission
About
Serlefin offers customer experience and contact center solutions along with legal process outsourcing and billing services for clients in banking and financial services. The company operates using a nearshore model and supports clients across the Americas.
It is recognized for its commitment to quality and security, with ISO certifications and a focus on innovative technology solutions that enhance operational efficiency.
Services
Serlefin provides customer experience and contact center solutions supported by legal process outsourcing and billing services. These services include inbound customer support, outbound telesales, and quality assurance, tailored to support client needs in credit management and collections.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
CX Consulting & Journey Mapping
Quality Assurance & Monitoring
Legal Process Outsourcing (LPO)
Billing & Invoicing
Industries Served
The company serves clients in banking and financial services. It has experience supporting major international and regional clients with services aligned to industry-specific requirements and technology platforms that enhance operational efficiency.
Unique Stregths
Serlefin is known for its advanced technological capabilities, offering clients innovative solutions such as Robotic Process Automation and Artificial Intelligence. Its approach includes a strong emphasis on quality and security, backed by ISO certifications, ensuring consistent service delivery at scale.
Delivery Footprint
Headquartered in Bogotá, Colombia, the company operates using a nearshore delivery model. It serves clients across the Americas, with teams working in hybrid environments to meet diverse client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Clients
No items found.
What's the main service provided by
Serlefin Bpo O
?
Serlefin Bpo O specializes in providing comprehensive customer experience and contact center solutions. Their service offerings include inbound customer support, outbound telesales and retention, as well as legal process outsourcing (LPO) and billing services. This diverse range of services is designed to enhance client operations, particularly in the banking and financial services sector, ensuring that customer interactions are managed effectively and efficiently.
What additional services does
Serlefin Bpo O
provide?
When was
Serlefin Bpo O
founded?
Founded in 1998, Serlefin Bpo O has been in operation for over 25 years. Since its establishment, the company has grown to become a recognized player in the customer experience and contact center industry, particularly noted for its commitment to quality and innovative solutions.
What industry verticals does
Serlefin Bpo O
serve?
Serlefin Bpo O primarily serves the Banking & Financial Services sector. Their expertise in this industry allows them to tailor their services to meet specific client needs, ensuring high standards and effective solutions for financial institutions.
What delivery model does
Serlefin Bpo O
offer?
Serlefin Bpo O employs a nearshore delivery model, which allows them to provide services to clients across the Americas from their headquarters in Bogotá, Colombia. Nearshoring enables the company to maintain close proximity to its clients, facilitating better communication and collaboration while ensuring operational efficiency.
How many employees and/or seats does
Serlefin Bpo O
have?
Serlefin Bpo O has a workforce ranging between 501 to 1,000 employees. This substantial team size allows the company to scale its services effectively, meeting the diverse and dynamic needs of its clients.
Can
Serlefin Bpo O
be considered a good service provider for startups?
While Serlefin Bpo O primarily focuses on larger clients in the banking and financial services sector, startups can still benefit from their expertise in customer experience solutions. However, potential startup clients should consider their specific needs and whether Serlefin’s service offerings align with their early-stage operational requirements. The company’s experience and advanced technological capabilities can provide valuable support as startups seek to establish a strong foundation in customer relations.
Can
Serlefin Bpo O
be considered a good service provider for SMBs?
Serlefin Bpo O can be a beneficial service provider for small and medium businesses, particularly those in the banking and financial sectors. Their extensive service portfolio, including customer support and billing services, allows SMBs to leverage professional expertise without the need for substantial in-house resources. Additionally, their nearshore delivery model provides flexibility and accessibility, making it easier for smaller companies to scale operations as they grow.
Can
Serlefin Bpo O
be considered a good service provider for enterprises?
Serlefin Bpo O is well-suited to serve enterprises and large companies, especially within the banking and financial services industry. Their significant employee base and commitment to quality, evidenced by ISO certifications, ensure that they can handle large-scale operations while maintaining high standards. The company's innovative solutions and advanced technology capabilities further enhance their appeal to enterprises looking for reliable and sophisticated service providers.
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