Serkan Asistencias Globales
Customer Experience and Contact Center
Serkan Asistencias Globales SL is a global assistance services provider that delivers customer experience and contact center solutions for insurance, healthcare, and travel sectors, known for its emphasis on skilled IT recruitment.
Size
51-200
Private
Mission
About
Serkan Asistencias Globales SL offers customer experience and contact center solutions along with inbound customer support and technical support for clients in insurance, healthcare, and travel sectors. The company operates using an offshore and nearshore model and supports a diverse range of clients.
It is recognized for its strong IT recruitment framework, with a dedicated focus on leveraging technology and expert talent to meet client needs.
Services
Serkan Asistencias Globales SL provides customer experience and contact center solutions supported by inbound customer support and technical support. These services cover various channels and are tailored to support client needs in the assistance services sector.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Claims Processing
Industries Served
The company serves clients in insurance, healthcare, and travel sectors. It has experience supporting businesses with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Serkan Asistencias Globales is known for its emphasis on skilled IT recruitment, offering clients a robust operational framework. Its approach includes a structured recruitment process led by experienced professionals, ensuring a high level of service delivery.
Delivery Footprint
Headquartered in Pozuelo de Alarcón, Madrid, the company operates using an offshore and nearshore delivery model. It serves clients across various geographies, with teams working in flexible environments depending on client needs.
Certifications
No items found.
Verticals
Insurance
Healthcare & Life Sciences
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
Serkan Asistencias Globales
?
Serkan Asistencias Globales specializes in providing customer experience and contact center solutions. Their primary offerings encompass inbound customer support and technical support, including Tier 1 and Tier 2 assistance, as well as claims processing. This comprehensive suite of services is designed to cater to the diverse needs of clients across various sectors.
What additional services does
Serkan Asistencias Globales
provide?
When was
Serkan Asistencias Globales
founded?
Established in 2015, Serkan Asistencias Globales has been in operation for approximately 9 years. The company has steadily grown since its inception, becoming a key player in the customer service and contact center industry.
What industry verticals does
Serkan Asistencias Globales
serve?
Serkan Asistencias Globales focuses on several key industries, including Insurance, Healthcare & Life Sciences, and Travel, Hospitality & Leisure. This targeted approach allows them to tailor their services to meet the specific needs and challenges of these sectors.
What delivery model does
Serkan Asistencias Globales
offer?
The company employs both offshore and nearshore delivery models, which means they can provide services from locations that are either geographically distant (offshore) or nearby (nearshore) to their clients. This flexibility enables Serkan Asistencias Globales to optimize costs while maintaining high-quality service delivery tailored to client requirements.
How many employees and/or seats does
Serkan Asistencias Globales
have?
Serkan Asistencias Globales has a workforce ranging from 51 to 200 employees. This size allows the company to maintain a balance between personalized service and operational efficiency, ensuring that they can meet the demands of their clients effectively.
Can
Serkan Asistencias Globales
be considered a good service provider for startups?
While Serkan Asistencias Globales offers a robust range of services, their established expertise may be more beneficial for startups that require specialized customer support solutions, particularly in the insurance and healthcare sectors. Their emphasis on IT recruitment and technology integration can be advantageous for tech-driven startups looking to enhance their customer experience from the outset.
Can
Serkan Asistencias Globales
be considered a good service provider for SMBs?
Serkan Asistencias Globales is well-suited to support small and medium businesses (SMBs), given their scalable service offerings and experience in various industries. The flexibility of their offshore and nearshore delivery models allows SMBs to access high-quality customer support without the burden of significant operational costs, fostering growth and efficiency.
Can
Serkan Asistencias Globales
be considered a good service provider for enterprises?
For enterprises and large companies, Serkan Asistencias Globales can be a reliable partner, particularly due to their comprehensive service offerings and experience in handling complex customer service needs across multiple sectors. Their structured recruitment process ensures a high level of service delivery, making them a competent choice for large organizations looking for dependable customer experience solutions.
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