Serenity Bpo Ltd
Back-Office Operations
Serenity BPO is a dynamic outsourcing firm that provides back-office operations for healthcare, banking, insurance, and retail, known for its commitment to operational excellence.
Size
1K-5K
Public
over-1b
Mission
About
Serenity BPO offers back-office operations along with customer experience and contact center, finance and accounting, and IT infrastructure services for clients in healthcare, banking, insurance, and retail. The company operates using an offshore, nearshore, and onshore model and supports international clients from Mauritius and India.
It is recognized for its reliable service delivery, with a dedicated leadership team ensuring compliance and operational efficiency.
Services
Serenity BPO provides back-office operations supported by customer experience and contact center, finance and accounting, and IT infrastructure services. These services include data entry and processing, claims processing, billing and invoicing, and technical support, tailored to support various client needs across multiple channels.
Capabilities
Data Entry & Data Processing
Claims Processing
Billing & Invoicing
Technical Support (Tier 1/2)
Industries Served
The company serves clients in healthcare and life sciences, banking and financial services, insurance, and retail and e-commerce. It has experience supporting diverse businesses with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Serenity BPO is known for its commitment to operational excellence, offering clients a robust infrastructure and a dedicated leadership team. Its approach includes a focus on compliance and reliability, which helps deliver consistency at scale.
Delivery Footprint
Headquartered in Curepipe, Mauritius, the company operates using an offshore, nearshore, and onshore delivery model. It serves clients across various regions, with teams working in remote and hybrid environments depending on client needs.
Certifications
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Verticals
Healthcare & Life Sciences
Banking & Financial Services
Insurance
Retail & e-Commerce
Clients
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What's the main service provided by
Serenity Bpo Ltd
?
Serenity BPO Ltd specializes in providing back-office operations, which are complemented by a variety of services including data entry and processing, claims processing, billing and invoicing, as well as technical support at tier 1 and tier 2 levels. This broad range of services ensures that clients receive comprehensive support tailored to their operational needs.
What additional services does
Serenity Bpo Ltd
provide?
When was
Serenity Bpo Ltd
founded?
Founded in the year 2000, Serenity BPO Ltd has been in operation for over 23 years. Since its establishment, the company has evolved to become a significant player in the business process outsourcing sector, offering a wide array of services to international clients.
What industry verticals does
Serenity Bpo Ltd
serve?
Serenity BPO Ltd serves a diverse range of industries, including Healthcare & Life Sciences, Banking & Financial Services, Insurance, and Retail & e-Commerce. This focus allows the company to tailor its services to meet the specific needs of each sector, ensuring high-quality and relevant support for its clients.
What delivery model does
Serenity Bpo Ltd
offer?
The delivery model employed by Serenity BPO Ltd includes offshore, nearshore, and onshore operations. Offshore services are provided from locations outside the client's country, while nearshore services are delivered from neighboring countries. Onshore services involve operations located within the client's own country, allowing for greater integration and communication. This flexible approach enables Serenity BPO to effectively meet the varying needs of its clients across different geographical regions.
How many employees and/or seats does
Serenity Bpo Ltd
have?
Serenity BPO Ltd has a workforce ranging between 1,000 to 5,000 employees. This substantial number of employees reflects the company's capacity to handle a diverse portfolio of clients and services, ensuring that it can deliver reliable and efficient support at scale.
Can
Serenity Bpo Ltd
be considered a good service provider for startups?
Serenity BPO Ltd can be a valuable service provider for startups, particularly those in industries such as healthcare and finance. With its extensive experience in back-office operations and customer support, the company can offer tailored solutions that help startups streamline their processes and focus on growth. However, startups should consider their specific needs and budget before engaging with a larger BPO provider like Serenity.
Can
Serenity Bpo Ltd
be considered a good service provider for SMBs?
For small and medium businesses (SMBs), Serenity BPO Ltd presents a solid option due to its scalable service offerings and industry expertise. The company’s ability to provide a range of back-office support services means that SMBs can leverage these resources to enhance operational efficiency and focus on growth without the overhead of building extensive in-house capabilities.
Can
Serenity Bpo Ltd
be considered a good service provider for enterprises?
Serenity BPO Ltd is well-suited for enterprises and large companies seeking reliable and sophisticated outsourcing solutions. With a robust infrastructure and a commitment to operational excellence, the company can handle complex requirements across various sectors. Its diverse delivery model allows for flexibility and scalability, making it an excellent choice for enterprises looking to optimize their operations and enhance service delivery.
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