Serenis Groupe Rousselet
Customer Experience and Contact Center
SERENIS is a French company that provides customer experience and contact center services for telecommunications, insurance, banking, retail, and energy sectors, known for its extensive experience since 1989 and strong financial backing.
Size
51-200
Private
Mission
About
SERENIS offers customer experience and contact center services along with technical support and back-office processing for clients in telecommunications, insurance, banking and financial services, retail and e-commerce, and energy and utilities. The company operates using an onshore and nearshore model and supports clients primarily in France and other francophone regions.
It is recognized for its extensive industry experience, with over three decades in the insurance sector and a commitment to improving customer interactions through tailored solutions.
Services
SERENIS provides customer experience and contact center services supported by technical support and back-office processing. These services include inbound customer support, technical assistance, email support, and multilingual support, tailored to enhance customer experience and manage client interactions effectively.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Email Support
Multilingual Support
Industries Served
The company serves clients in telecommunications, insurance, banking and financial services, retail and e-commerce, and energy and utilities. It has experience supporting businesses that require extensive customer interaction, leveraging its expertise to meet industry-specific needs.
Unique Stregths
SERENIS is known for its extensive experience in the insurance sector and its strong financial stability, offering clients reliable and effective service solutions. Its approach includes a focus on onshore and nearshore delivery, ensuring geographic and cultural proximity to clients for high-quality customer experiences.
Delivery Footprint
Headquartered in Valence, France, the company operates using an onshore and nearshore delivery model. It serves clients primarily within France and other francophone regions, with teams working in environments that align with client needs.
Certifications
No items found.
Verticals
Telecommunications & Media
Insurance
Banking & Financial Services
Retail & e-Commerce
Energy & Utilities
Clients
OpenTable
What's the main service provided by
Serenis Groupe Rousselet
?
Serenis Groupe Rousselet specializes in delivering exceptional customer experience and contact center services. Their offerings extend to inbound customer support, technical assistance at both Tier 1 and Tier 2 levels, email support, and multilingual support, all designed to enhance client interactions and improve overall customer satisfaction.
What additional services does
Serenis Groupe Rousselet
provide?
In addition to their primary focus on customer experience and contact center services, Serenis Groupe Rousselet also offers an array of additional services. These include finance and accounting, as well as IT infrastructure and managed services, broadening their capability to support clients across various operational needs.
When was
Serenis Groupe Rousselet
founded?
Established in 1997, Serenis Groupe Rousselet has been operating for over 26 years, providing tailored customer experience solutions. The company's long-standing presence in the industry reflects its commitment to excellence and adaptability in a rapidly evolving market.
What industry verticals does
Serenis Groupe Rousselet
serve?
Serenis Groupe Rousselet serves a diverse range of industries, including Telecommunications & Media, Insurance, Banking & Financial Services, Retail & e-Commerce, and Energy & Utilities. This varied focus allows them to cater to specific needs and challenges within each sector effectively.
What delivery model does
Serenis Groupe Rousselet
offer?
The delivery model employed by Serenis Groupe Rousselet is a combination of onshore and nearshore solutions. Onshore delivery refers to services provided within the same country as the client, ensuring cultural alignment and immediate support, while nearshore delivery involves services rendered from neighboring countries, allowing for cost-effectiveness and proximity to clients.
How many employees and/or seats does
Serenis Groupe Rousselet
have?
Serenis Groupe Rousselet has a workforce ranging from 51 to 200 employees. This size allows the company to maintain a nimble and responsive operation while still having the capacity to handle significant client demands effectively.
Can
Serenis Groupe Rousselet
be considered a good service provider for startups?
Can
Serenis Groupe Rousselet
be considered a good service provider for SMBs?
Can
Serenis Groupe Rousselet
be considered a good service provider for enterprises?
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