Serco
IT Infrastructure and Managed Services
Serco is a global leader that provides IT infrastructure and managed services for healthcare, logistics, transport, and government sectors, known for its commitment to innovation and public service excellence.
Size
over-10K
Public
over-1b
Mission
To bring together people, technology, and partners to deliver essential services that improve lives and address community and governmental challenges worldwide.
About
Serco offers IT infrastructure and managed services along with engineering, training, and citizen services for clients in healthcare, logistics, transport, and government sectors. The company operates using an onshore model and supports federal, state, and local governments in North America.
It is recognized for its extensive experience in public sector outsourcing, with a strong focus on delivering innovative solutions that address complex challenges faced by communities and governments.
Services
Serco provides IT infrastructure and managed services supported by engineering, training services, and citizen services. These services cover technical support, automation, and change management, tailored to support government programs and enhance operational efficiency.
Capabilities
Technical Support (Tier 1/2)
Automation & RPA Enablement
Change Management & Training
Industries Served
The company serves clients in healthcare, logistics, transport, and government sectors. It has experience supporting federal, state, and local governments with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Serco is known for its commitment to innovation and service excellence, offering clients a collaborative approach that integrates technology and expertise. Its operational practices include a focus on delivering reliable and efficient solutions that make a positive impact on society.
Delivery Footprint
Headquartered in the United Kingdom, the company operates using an onshore delivery model. It serves clients across North America, Europe, Asia Pacific, and the Middle East, with teams working in hybrid environments depending on client needs.
Certifications
ISO 27001:2022
CMMI Level 3
ISO 9001:2015
Verticals
Healthcare & Life Sciences
Government & Public Sector
Logistics Transport & Supply-Chain
Clients
No items found.
What's the main service provided by
Serco
?
Serco specializes in providing IT infrastructure and managed services, focusing on enhancing operational efficiency and supporting critical government programs. Their offerings extend to technical support at Tier 1 and Tier 2 levels, automation and RPA enablement, as well as change management and training services. This diverse range of capabilities is designed to meet the specific needs of clients across various sectors.
What additional services does
Serco
provide?
When was
Serco
founded?
Serco was established in 1929, which means it has been in operation for over 95 years. Since its founding, the company has evolved significantly, adapting to the changing landscape of service delivery and public sector outsourcing, and cementing its position as a leader in the industry.
What industry verticals does
Serco
serve?
Serco serves a variety of industries, including Healthcare & Life Sciences, Logistics, Transport & Supply-Chain, and Government & Public Sector. This diverse industry focus allows them to tailor their services to meet the unique demands and challenges faced by clients in these sectors.
What delivery model does
Serco
offer?
Serco employs an onshore delivery model, which means that their services are provided from within the same country as their clients. This approach helps facilitate better communication and collaboration, ensuring that clients receive timely and effective support tailored to their specific needs.
How many employees and/or seats does
Serco
have?
Serco boasts a workforce of over 10,000 employees, reflecting its substantial scale and capacity to deliver a wide range of services. This significant employee base enables the company to maintain a robust support structure and effectively manage large-scale projects across various sectors.
Can
Serco
be considered a good service provider for startups?
Can
Serco
be considered a good service provider for SMBs?
Serco is well-equipped to serve small and medium businesses (SMBs) due to its extensive service portfolio and commitment to flexibility. While the company primarily focuses on larger contracts, its experience in diverse sectors allows for tailored solutions that can meet the evolving needs of growing businesses. Their ability to provide scalable services means that SMBs can benefit from innovative solutions that support their growth ambitions.
Can
Serco
be considered a good service provider for enterprises?
Serco is particularly suited for enterprises and large companies, given its scale and comprehensive service offerings. With over 10,000 employees and a strong track record in public sector outsourcing, the company demonstrates reliability and expertise in managing complex projects. Furthermore, its certifications, including ISO 27001:2022 and CMMI Level 3, underscore its commitment to quality and excellence, making Serco a compelling choice for large organizations seeking dependable service providers.
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