Senior Response Limited
Customer Experience and Contact Center
Senior Response Limited is a specialized telemarketing firm that provides customer experience and contact center services for the healthcare, banking, and public sectors, known for its expertise in engaging the over-50 demographic.
Size
11-50
Public
1m-10m
Mission
About
Senior Response Limited offers customer experience and contact center services along with sales and lead-generation services for clients in healthcare, banking, and the public sector. The company operates using an onshore model and supports UK-based businesses.
It is recognized for its deep understanding of the mature market, with a team predominantly aged 50 and over, ensuring authentic communication and effective engagement.
Services
Senior Response Limited provides customer experience and contact center services supported by sales and lead-generation services and specific offerings such as inbound customer support, outbound telesales, and CX consulting. These services cover various communication channels, including phone, SMS, email, and webchat, and are tailored to support the unique needs of clients targeting the over-50 demographic.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
CX Consulting & Journey Mapping
Industries Served
The company serves clients in healthcare, banking, and the public sector. It has experience supporting organizations that provide products and services specifically suited for the mature market, ensuring compliance with industry standards such as FCA regulations for financial services.
Unique Stregths
Senior Response is known for its expertise in engaging the over-50 demographic, offering clients a team that understands the communication preferences of older consumers. Its approach includes authentic communication strategies and a quick campaign setup, which help deliver effective results at scale.
Delivery Footprint
Headquartered in Solihull, West Midlands, the company operates using an onshore delivery model. It serves clients across the UK, with teams working in a hybrid environment to meet specific client needs.
Certifications
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Verticals
Healthcare & Life Sciences
Banking & Financial Services
Government & Public Sector
Clients
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What's the main service provided by
Senior Response Limited
?
Senior Response Limited specializes in providing comprehensive customer experience and contact center services. Their main offerings include inbound customer support, outbound telesales and retention, as well as customer experience consulting and journey mapping. These services are designed to enhance client interactions across various communication channels, ensuring tailored solutions that cater to the specific needs of their customers.
What additional services does
Senior Response Limited
provide?
When was
Senior Response Limited
founded?
Established in 2001, Senior Response Limited has been in operation for over 22 years. Since its inception, the company has built a strong reputation in the customer experience and contact center sectors, particularly focusing on the mature market.
What industry verticals does
Senior Response Limited
serve?
Senior Response Limited serves multiple industries, including Healthcare & Life Sciences, Banking & Financial Services, and Government & Public Sector. This diverse industry focus allows the company to leverage its expertise to meet the unique needs of clients across these sectors.
What delivery model does
Senior Response Limited
offer?
The company operates using an onshore delivery model, which means that its services are provided within the United Kingdom. This approach ensures that clients receive support from teams that are familiar with local market conditions and communication preferences, enhancing overall service quality.
How many employees and/or seats does
Senior Response Limited
have?
Senior Response Limited has a workforce ranging between 11 to 50 employees. This size allows for a focused and dedicated team that can provide personalized service and maintain strong client relationships.
Can
Senior Response Limited
be considered a good service provider for startups?
While Senior Response Limited can provide valuable customer experience services, startups may find their offerings to be more aligned with established businesses in the healthcare, banking, and public sectors. However, for startups targeting the over-50 demographic, the company's expertise in authentic communication and engagement can be beneficial. Startups should consider their specific needs and objectives when evaluating the suitability of Senior Response Limited as a service provider.
Can
Senior Response Limited
be considered a good service provider for SMBs?
Senior Response Limited is well-suited for small and medium businesses seeking reliable customer experience solutions. With a flexible service portfolio that includes essential support like inbound customer assistance and outbound sales, the company can help SMBs enhance their customer engagement and drive growth. Their onshore delivery model ensures quality service tailored to the specific needs of smaller organizations.
Can
Senior Response Limited
be considered a good service provider for enterprises?
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