Sellbytel Group Spain
Customer Experience and Contact Center
SELLBYTEL Group Spain is a leading outsourcing provider that offers customer experience and contact center solutions for diverse industries, known for its multilingual capabilities and extensive global reach.
Size
201-500
Private
under-1m
Mission
About
SELLBYTEL Group Spain offers customer experience and contact center solutions along with back-office operations and HR services for clients in IT, telecommunications, automotive, finance, healthcare, and more. The company operates using a hybrid delivery model and supports global clients across Europe and beyond.
It is recognized for its dynamic growth and commitment to delivering tailored outsourcing solutions, with a focus on enhancing customer experience and operational efficiency.
Services
SELLBYTEL Group Spain provides customer experience and contact center solutions supported by back-office operations and HR services. These services include inbound customer support, multilingual support, technical support, and order management, tailored to enhance customer satisfaction and operational effectiveness.
Capabilities
Inbound Customer Support
Multilingual Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Order Management & Fulfilment
Employee Helpdesk
Talent Sourcing & Screening
Industries Served
The company serves clients in IT, telecommunications, automotive, finance, healthcare, and consumer goods. It has experience supporting top global businesses with services aligned to industry-specific needs and technology platforms.
Unique Stregths
SELLBYTEL Group Spain is known for its extensive multilingual capabilities and commitment to delivering modern customer management solutions. Its approach includes customized service offerings and a focus on operational efficiency, ensuring high-quality support across various channels.
Delivery Footprint
Headquartered in Barcelona, Spain, the company operates using a hybrid delivery model. It serves clients across Europe and beyond, with teams working in both onshore and offshore environments to meet diverse client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Healthcare & Life Sciences
Technology & SaaS
Telecommunications & Media
Energy & Utilities
Manufacturing & Industrial
Retail & e-Commerce
Logistics Transport & Supply-Chain
Clients
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What's the main service provided by
Sellbytel Group Spain
?
Sellbytel Group Spain specializes in providing customer experience and contact center solutions, along with essential back-office operations and HR services. Their offerings encompass a broad range of support options, including inbound customer assistance, multilingual services, technical support tiers 1 and 2, order management, employee helpdesk, and talent sourcing and screening. This comprehensive service portfolio is designed to enhance customer satisfaction and streamline operational efficiency for their clients.
What additional services does
Sellbytel Group Spain
provide?
When was
Sellbytel Group Spain
founded?
Sellbytel Group Spain was established in 1988, which means the company has been in operation for over 35 years. Since its inception, it has evolved to meet the changing demands of customer experience and contact center solutions, adapting to the needs of various industries.
What industry verticals does
Sellbytel Group Spain
serve?
Sellbytel Group Spain serves a diverse range of industries, including Banking & Financial Services, Healthcare & Life Sciences, Technology & SaaS, Telecommunications & Media, Energy & Utilities, Logistics, Transport & Supply-Chain, Manufacturing & Industrial, and Retail & e-Commerce. This extensive industry focus allows them to tailor their services to meet the specific needs of each sector.
What delivery model does
Sellbytel Group Spain
offer?
Sellbytel Group Spain employs a hybrid delivery model that combines onshore, nearshore, offshore, and multi-shore solutions. Onshore refers to services provided within the same country, nearshore indicates neighboring countries, while offshore means services delivered from distant countries. This flexible approach enables Sellbytel to cater to a wide array of client requirements by leveraging the strengths of various operational environments.
How many employees and/or seats does
Sellbytel Group Spain
have?
Sellbytel Group Spain has a workforce ranging from 201 to 500 employees. This size allows the company to maintain a robust operational capacity while remaining agile enough to respond to client needs effectively.
Can
Sellbytel Group Spain
be considered a good service provider for startups?
Sellbytel Group Spain can be a valuable service provider for startups, particularly those in the technology and customer service sectors. With their extensive experience in customer support and back-office operations, startups can benefit from tailored solutions that enhance their initial market entry and customer engagement. The flexibility of their hybrid delivery model also allows startups to scale services as they grow, ensuring that they can access the support they need without overcommitting resources.
Can
Sellbytel Group Spain
be considered a good service provider for SMBs?
For small and medium businesses, Sellbytel Group Spain presents a strong choice due to its scalable service offerings and commitment to operational efficiency. Their diverse range of services, including multilingual support and technical assistance, can help SMBs enhance customer interactions and streamline processes. Additionally, the company’s hybrid delivery model enables SMBs to choose the most cost-effective solutions, fostering growth and adaptability in a competitive marketplace.
Can
Sellbytel Group Spain
be considered a good service provider for enterprises?
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