Sellbytel Group Apac
Customer Experience and Contact Center
SELLBYTEL Group APAC is a leading outsourcing firm that provides customer experience and contact center services for healthcare, telecommunications, logistics, and financial sectors, known for its multilingual capabilities and operational excellence.
Size
51-200
Private
Mission
About
SELLBYTEL Group APAC offers customer experience and contact center services along with back-office operations and HR solutions for clients in healthcare, telecommunications, logistics, and financial services. The company operates using a hybrid delivery model and supports clients across the Asia-Pacific region.
It is recognized for its extensive multilingual support, with a strong emphasis on quality and efficiency, leveraging its global expertise to enhance client operations.
Services
SELLBYTEL Group APAC provides customer experience and contact center services, supported by back-office operations and HR solutions. These services include inbound customer support, multilingual support, technical assistance, and claims processing, tailored to support diverse business functions and enhance customer engagement.
Capabilities
Inbound Customer Support
Multilingual Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Social Media Customer Care
Live Chat & Messaging Support
Email Support
CX Consulting & Journey Mapping
Claims Processing
Employee Helpdesk
Recruitment Process Outsourcing (RPO)
Talent Sourcing & Screening
Onboarding Administration
Payroll Processing
Learning & Development Support
Industries Served
The company serves clients in healthcare, telecommunications, logistics, and financial services. It has experience supporting global brands with services aligned to industry-specific requirements and technology platforms, ensuring effective communication and operational efficiency.
Unique Stregths
SELLBYTEL Group APAC is known for its multilingual capabilities, offering clients a wide range of language support across 28 languages. Its approach includes a commitment to innovation and quality, which helps deliver consistent service at scale, ensuring client satisfaction and loyalty.
Delivery Footprint
Headquartered in Pune, India, the company operates using a hybrid delivery model. It serves clients across the Asia-Pacific region, with teams working in both remote and on-site environments depending on client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Telecommunications & Media
Energy & Utilities
Banking & Financial Services
Retail & e-Commerce
Logistics Transport & Supply-Chain
Clients
American Marketing Association
Australian Marketing Institute
Neil Patel Digital
What's the main service provided by
Sellbytel Group Apac
?
Sellbytel Group Apac specializes in customer experience and contact center solutions, delivering a range of services designed to enhance client interactions. Their offerings include inbound customer support, multilingual assistance, outbound telesales and retention, as well as technical support at both Tier 1 and Tier 2 levels. Additionally, they provide social media customer care, live chat and messaging support, email support, CX consulting, journey mapping, claims processing, and a variety of HR-related services, ensuring a comprehensive approach to client needs.
What additional services does
Sellbytel Group Apac
provide?
In addition to their primary focus on customer experience and contact center services, Sellbytel Group Apac offers an array of supplementary services. These include back-office operations, HR recruitment, and payroll solutions, which further enhance their capability to support clients in various aspects of their business operations.
When was
Sellbytel Group Apac
founded?
Sellbytel Group Apac was established in 1988, making it over 35 years old as of 2024. Since its inception, the company has evolved significantly, expanding its services and geographical reach, particularly within the Asia-Pacific region, to better serve its diverse clientele.
What industry verticals does
Sellbytel Group Apac
serve?
Sellbytel Group Apac operates across several key industries, specifically focusing on Healthcare & Life Sciences, Telecommunications & Media, Logistics, Transport & Supply-Chain, Energy & Utilities, Banking & Financial Services, and Retail & e-Commerce. This broad industry engagement allows them to tailor their services to meet the specific demands of various sectors.
What delivery model does
Sellbytel Group Apac
offer?
The company employs a hybrid delivery model, which combines offshore, nearshore, and onshore approaches. This flexibility allows them to optimize service delivery based on client needs and preferences. Offshore refers to services provided from a different country, often for cost efficiency, while nearshore indicates services offered from nearby countries, potentially benefiting from cultural and time zone similarities. Onshore services are delivered within the client's own country, ensuring close collaboration and communication.
How many employees and/or seats does
Sellbytel Group Apac
have?
Sellbytel Group Apac has a workforce ranging between 51 to 200 employees. This moderate size allows them to maintain a personalized service approach while also having the capacity to manage a variety of client demands effectively.
Can
Sellbytel Group Apac
be considered a good service provider for startups?
Can
Sellbytel Group Apac
be considered a good service provider for SMBs?
Can
Sellbytel Group Apac
be considered a good service provider for enterprises?
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