Select Voicecom
Customer Experience and Contact Center
Voicecom Telecommunications, LLC is a leading provider of enhanced call answering and voice communication services for diverse enterprise markets, known for its technology-driven solutions and commitment to innovation.
Size
11-50
Private
Mission
About
Voicecom Telecommunications, LLC offers customer experience and contact center solutions along with back-office operations and AI services for clients in sectors such as food services, financial services, and telecommunications. The company operates using a nearshore and offshore model and supports clients across North America.
It is recognized for its significant operational scale, processing over 534 million calls in 2004 alone, with a strong focus on delivering reliable and customizable voice solutions.
Services
Voicecom Telecommunications, LLC provides customer experience and contact center solutions supported by back-office operations and AI services. These services include inbound customer support, outbound telesales, and legal process outsourcing (LPO). They are tailored to support business functions such as customer engagement and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Lead Research & List Building
Business & Financial Research
Legal Process Outsourcing (LPO)
Industries Served
The company serves clients in diverse sectors, including food services, financial services, retail, manufacturing, government organizations, real estate, and telecommunications. It has experience supporting enterprises with services aligned to industry-specific requirements and technology platforms, ensuring seamless communication.
Unique Stregths
Voicecom is known for its pioneering technical background and ownership of intellectual property, offering clients innovative and scalable solutions. Its approach includes a commitment to quality and customization, which helps deliver consistency at scale across various communication channels.
Delivery Footprint
Headquartered in Atlanta, Georgia, the company operates using a nearshore and offshore delivery model. It serves clients throughout North America, with a focus on enhancing communication infrastructure for enterprises looking to improve their voice services.
Certifications
No items found.
Verticals
Technology & SaaS
Government & Public Sector
Clients
No items found.
What's the main service provided by
Select Voicecom
?
Select Voicecom specializes in customer experience and contact center solutions, which are crucial for enhancing client interactions. Their offerings include inbound customer support, outbound telesales and retention, lead research and list building, business and financial research, as well as legal process outsourcing (LPO). These services are designed to streamline customer engagement and improve operational efficiency for businesses across various sectors.
What additional services does
Select Voicecom
provide?
In addition to its primary focus on customer experience and contact center solutions, Select Voicecom also offers finance and accounting services. This expanded service portfolio enables them to support clients with a wider range of operational needs, enhancing overall business efficiency and effectiveness.
When was
Select Voicecom
founded?
Founded in 2020, Select Voicecom is a relatively new player in the business process outsourcing industry, marking approximately four years in operation as of 2024. Despite its recent establishment, the company has quickly positioned itself as a provider of comprehensive customer experience and contact center solutions.
What industry verticals does
Select Voicecom
serve?
Select Voicecom caters to a diverse range of industries, including Technology & SaaS, Government & Public Sector. This broad focus allows the company to tailor its services to meet the specific needs of various sectors, ensuring effective communication and operational support.
What delivery model does
Select Voicecom
offer?
Select Voicecom utilizes both nearshore and offshore delivery models to provide its services. Nearshore refers to operations conducted in nearby countries, while offshore involves services provided from distant locations. This flexible approach enables the company to optimize resources and maintain high-quality service delivery across different geographical areas.
How many employees and/or seats does
Select Voicecom
have?
Select Voicecom currently employs between 11 to 50 individuals, indicating a small to medium-sized workforce. This size allows for a more personalized and agile service approach, enabling the company to adapt quickly to client needs and market changes.
Can
Select Voicecom
be considered a good service provider for startups?
Can
Select Voicecom
be considered a good service provider for SMBs?
Can
Select Voicecom
be considered a good service provider for enterprises?
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