Select Voicecom
Customer Experience and Contact Center
Select VoiceCom is an American-owned and Australian-managed call center outsourcing company that provides customer experience and contact center services for law firms, publishing, insurance, and e-commerce, known for its extensive expertise and commitment to excellence.
Size
1-10
Private
Mission
To empower businesses and individuals through meaningful partnerships and effective outsourcing solutions.
About
Select VoiceCom offers customer experience and contact center services along with back-office operations for clients in law, publishing, insurance, and e-commerce. The company operates using a flexible delivery model and supports businesses of all sizes globally.
It is recognized for its team of over 1,000 seasoned professionals, with a strong focus on integrity, empathy, and excellence in service delivery.
Services
Select VoiceCom provides customer experience and contact center services supported by back-office operations and specific offerings such as inbound customer support, technical support (Tier 1/2), and email support. These services cover various channels and are tailored to support client needs across multiple sectors.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Email Support
Industries Served
The company serves clients in law, publishing, insurance, and e-commerce. It has experience supporting businesses of all sizes with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Select VoiceCom is known for its extensive expertise and commitment to excellence, offering clients a well-defined team structure and a high standard of service. Its approach includes a focus on integrity, empathy, and respect, which helps deliver consistency at scale.
Delivery Footprint
Headquartered in Australia, the company operates using a flexible delivery model. It serves clients across various global markets, with teams working in hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Insurance
Education & EdTech
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
Select Voicecom
?
Select Voicecom specializes in delivering customer experience and contact center solutions, with a strong emphasis on enhancing client interactions. Their service suite includes inbound customer support, technical support at both Tier 1 and Tier 2 levels, and email support, ensuring robust assistance across various communication channels tailored to meet diverse client requirements.
What additional services does
Select Voicecom
provide?
In addition to their core offerings, Select Voicecom also provides back-office operations. This expansion of services allows them to assist clients with essential administrative tasks, further enhancing their operational efficiency and support capabilities.
When was
Select Voicecom
founded?
Select Voicecom was established in 2011, which means it has been operational for approximately 13 years as of 2024. The company has grown since its inception, focusing on providing comprehensive outsourcing solutions to businesses worldwide.
What industry verticals does
Select Voicecom
serve?
Select Voicecom serves a variety of sectors, including Insurance, Education & EdTech, and Retail & e-Commerce. This diverse industry focus allows them to tailor their services to meet the specific needs and challenges faced by clients in these fields.
What delivery model does
Select Voicecom
offer?
How many employees and/or seats does
Select Voicecom
have?
Select Voicecom operates with a small team of between 1 and 10 employees. This compact workforce allows the company to maintain a close-knit environment, fostering strong collaboration and personalized service delivery.
Can
Select Voicecom
be considered a good service provider for startups?
Select Voicecom can be a suitable service provider for startups, particularly those seeking personalized attention and adaptable outsourcing services. With a small team, they can offer focused support, which is often beneficial for new businesses looking for guidance in customer experience management without overwhelming complexity.
Can
Select Voicecom
be considered a good service provider for SMBs?
Select Voicecom is well-positioned to support small and medium businesses due to its flexible delivery model and tailored service offerings. Their experience across various industries enables them to align their solutions with the unique challenges SMBs face, making them a reliable partner for growth and customer engagement.
Can
Select Voicecom
be considered a good service provider for enterprises?
While Select Voicecom is primarily structured to serve smaller clients, their commitment to excellence and strong service delivery can still appeal to enterprise-level companies seeking specific support in customer experience and back-office operations. However, larger organizations may require more extensive resources and capabilities than what Select Voicecom currently offers.
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