Seahaven Business Solution
Customer Experience and Contact Center
Seahaven Business Solutions is a growing company that provides customer experience and contact center services for the healthcare and e-commerce sectors, known for its commitment to enhancing client interactions and operational efficiency.
Size
1K-5K
Public
over-1b
Mission
To empower businesses to grow efficiently through effective customer engagement and operational management.
About
Seahaven Business Solutions offers customer experience and contact center services along with virtual assistance and administrative support for clients in healthcare and e-commerce. The company operates using a flexible delivery model and supports businesses looking to improve their customer engagement and operational tasks.
It is recognized for its substantial operational size, with a dedicated team of 100-200 professionals focused on delivering tailored outsourcing solutions that drive business growth.
Services
Seahaven Business Solutions provides customer experience and contact center services, supported by virtual assistance and administrative support. These services include inbound customer support, live chat and messaging support, and email support, tailored to enhance client interactions and streamline business operations.
Capabilities
CX Consulting & Journey Mapping
Inbound Customer Support
Live Chat & Messaging Support
Email Support
Industries Served
The company serves clients in healthcare and e-commerce. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring effective customer relationship management across various platforms.
Unique Stregths
Seahaven Business Solutions is known for its commitment to improving efficiency and customer engagement, offering clients a robust operational framework. Its approach includes dedicated support teams and a focus on tailored solutions, which help deliver consistency and quality at scale.
Delivery Footprint
Headquartered in Seaford, England, the company operates using a flexible delivery model. It serves clients across the UK and beyond, with teams working in remote environments to meet diverse client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
Seahaven Business Solution
?
Seahaven Business Solutions specializes in customer experience and contact center services, providing a comprehensive suite of support options. Their offerings include inbound customer support, live chat and messaging support, as well as email support. This service mix is designed to enhance client interactions and streamline business operations, ensuring clients receive tailored assistance that meets their specific needs.
What additional services does
Seahaven Business Solution
provide?
When was
Seahaven Business Solution
founded?
Seahaven Business Solutions was established in 2000, marking over two decades of experience in the business process outsourcing industry. Since its inception, the company has grown significantly, evolving its service offerings to meet the changing demands of its clientele.
What industry verticals does
Seahaven Business Solution
serve?
Seahaven Business Solutions operates within the Healthcare & Life Sciences and Retail & e-Commerce sectors. This focus allows them to tailor their services to meet the unique needs of businesses in these industries, ensuring effective customer relationship management and support.
What delivery model does
Seahaven Business Solution
offer?
How many employees and/or seats does
Seahaven Business Solution
have?
The company employs between 1,000 to 5,000 individuals, reflecting a robust workforce that is well-equipped to handle a variety of client needs. This significant employee base underscores their capability to deliver high-quality services across multiple platforms.
Can
Seahaven Business Solution
be considered a good service provider for startups?
Seahaven Business Solutions can be a beneficial partner for startups looking to establish a solid customer engagement framework. Their flexible service delivery model allows startups to scale their operations based on demand, which is critical for new businesses navigating the uncertainties of initial growth. By leveraging their expertise in customer experience, startups can focus on core operations while ensuring that customer interactions are handled professionally.
Can
Seahaven Business Solution
be considered a good service provider for SMBs?
Small and medium businesses can find valuable support in Seahaven Business Solutions due to their extensive range of services and commitment to enhancing operational efficiency. The company's ability to provide tailored solutions means SMBs can benefit from high-quality customer support without the overhead of managing large teams internally. Their operational flexibility allows SMBs to adapt services as they grow, making them a suitable partner for businesses aiming to expand.
Can
Seahaven Business Solution
be considered a good service provider for enterprises?
Seahaven Business Solutions is well-positioned to serve enterprises and large companies due to its substantial workforce and experience in delivering sophisticated customer engagement solutions. Their commitment to operational management and customer experience enables them to handle complex requirements typical of larger organizations. With a focus on tailored solutions and dedicated support teams, enterprises can rely on Seahaven to meet their extensive service needs efficiently.
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