Scimitar Global Services
Customer Experience and Contact Center
Scimitar Global Services Limited is a business solutions company that provides customer experience and contact center services for banking, insurance, and healthcare sectors, known for its innovative technology-driven approach.
Size
51-200
Private
Mission
About
Scimitar Global Services Limited offers customer experience and contact center solutions along with IT infrastructure and managed services for clients in banking, insurance, and healthcare. The company operates using an onshore model and supports clients primarily in Nigeria.
It is recognized for its commitment to excellence and resilience, with a strong foundation in leadership and operational expertise that drives client success.
Services
Scimitar Global Services Limited provides customer experience and contact center solutions, supported by IT infrastructure and managed services. These services include inbound customer support, CX consulting and journey mapping, and campaign management, tailored to enhance customer engagement and operational efficiency.
Capabilities
Inbound Customer Support
CX Consulting & Journey Mapping
Campaign Management
Content Creation & Localisation
Social Media Management
Marketing Automation & CRM Ops
Industries Served
The company serves clients in banking, insurance, and healthcare sectors. It has experience supporting various businesses with services aligned to industry-specific requirements and technology platforms, ensuring effective communication and service delivery.
Unique Stregths
Scimitar Global Services Limited is known for its innovative technology-driven solutions, offering clients a blend of ICT and business process automation. Its approach includes a focus on strategic development and adaptability, which helps deliver consistent and high-quality services at scale.
Delivery Footprint
Headquartered in Nigeria, the company operates using an onshore delivery model. It serves clients across the region, with teams working in on-site environments to meet the specific needs of its clientele.
Certifications
No items found.
Verticals
Banking & Financial Services
Insurance
Healthcare & Life Sciences
Clients
No items found.
What's the main service provided by
Scimitar Global Services
?
Scimitar Global Services specializes in delivering comprehensive customer experience and contact center solutions. Their service offerings encompass various aspects of customer engagement, including inbound customer support, CX consulting and journey mapping, campaign management, content creation and localization, social media management, and marketing automation coupled with CRM operations. This diverse range of services is designed to enhance operational efficiency and improve the overall customer journey.
What additional services does
Scimitar Global Services
provide?
In addition to its primary customer experience and contact center solutions, Scimitar Global Services offers a range of other services that include IT infrastructure and managed services as well as marketing operations. These additional capabilities allow the company to provide a holistic approach to support their clients' operational requirements.
When was
Scimitar Global Services
founded?
Scimitar Global Services was established in 2013, marking over a decade of experience in the industry as of 2024. Since its inception, the company has focused on providing high-quality customer experience solutions and managed services, positioning itself as a reliable partner for businesses in various sectors.
What industry verticals does
Scimitar Global Services
serve?
Scimitar Global Services operates within several key industries, specifically focusing on Banking & Financial Services, Insurance, and Healthcare & Life Sciences. This targeted approach allows the company to tailor its services to meet the unique needs and challenges faced by clients in these sectors.
What delivery model does
Scimitar Global Services
offer?
The company employs an onshore delivery model, which means that its services are provided from within the same country as its clients, in this case, Nigeria. This approach allows Scimitar Global Services to maintain close communication and collaboration with its clients, ensuring that their specific needs are met effectively and efficiently.
How many employees and/or seats does
Scimitar Global Services
have?
Scimitar Global Services has a workforce ranging from 51 to 200 employees. This size enables the company to maintain a balance between personalized service and the capacity to handle a diverse array of client needs.
Can
Scimitar Global Services
be considered a good service provider for startups?
Can
Scimitar Global Services
be considered a good service provider for SMBs?
Can
Scimitar Global Services
be considered a good service provider for enterprises?
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