Scicom Msc Berhad
Customer Experience and Contact Center
Scicom (MSC) Berhad is a leading BPO services provider that delivers customer experience and contact center solutions for various industries, known for its multilingual support and innovative outsourcing strategies.
Size
1K-5K
Public
50m-100m
Mission
About
Scicom (MSC) Berhad offers customer experience and contact center solutions along with back-office operations for clients in healthcare, government, and education sectors. The company operates using an offshore model and supports global brands across multiple regions.
It is recognized for its commitment to quality service delivery, with over 3,900 professionals and a diverse workforce that speaks more than 40 languages.
Services
Scicom (MSC) Berhad provides customer experience and contact center solutions, supported by back-office operations and specific offerings such as inbound customer support, multilingual support, and technical support. These services cover various channels including phone, email, chat, and social media, and are tailored to support client needs in enhancing customer engagement and operational efficiency.
Capabilities
Inbound Customer Support
Multilingual Support
Social Media Customer Care
Live Chat & Messaging Support
Email Support
Order Management & Fulfilment
Technical Support (Tier 1/2)
Procurement Administration
Inventory Management Support
Industries Served
The company serves clients in healthcare, government, and education sectors. It has experience supporting multinational corporations and public agencies with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Scicom is known for its innovative outsourcing solutions and commitment to quality service, offering clients a robust operational framework. Its approach includes leveraging data analytics and omnichannel strategies, which help deliver consistent and enhanced customer experiences at scale.
Delivery Footprint
Headquartered in Kuala Lumpur, Malaysia, the company operates using an offshore delivery model. It serves clients across Asia Pacific, the UK, the USA, and beyond, with teams working in remote environments tailored to client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Government & Public Sector
Education & EdTech
Clients
No items found.
What's the main service provided by
Scicom Msc Berhad
?
Scicom Msc Berhad specializes in delivering comprehensive customer experience and contact center solutions. Their offerings include a wide range of services such as inbound customer support, multilingual support, social media customer care, live chat and messaging support, email support, order management and fulfillment, as well as technical support at both tier 1 and tier 2 levels. This diverse portfolio is designed to enhance customer engagement and improve operational efficiency for their clients.
What additional services does
Scicom Msc Berhad
provide?
When was
Scicom Msc Berhad
founded?
Scicom Msc Berhad was established in 1997, positioning itself as a key player in the business process outsourcing sector for over 26 years. Since its inception, the company has grown to become a prominent provider of customer experience solutions, reflecting its commitment to quality and innovation in service delivery.
What industry verticals does
Scicom Msc Berhad
serve?
Scicom Msc Berhad serves a variety of industries, including Healthcare & Life Sciences, Government & Public Sector, and Education & EdTech. This diverse industry focus enables the company to tailor its services to meet the specific needs and requirements of clients across these sectors.
What delivery model does
Scicom Msc Berhad
offer?
Scicom Msc Berhad operates using an offshore delivery model, which means that it provides its services from a location outside the client's country. This approach allows the company to leverage cost efficiencies while maintaining high service quality. The offshore model is particularly beneficial for clients looking to access a skilled workforce and diverse capabilities from a centralized location.
How many employees and/or seats does
Scicom Msc Berhad
have?
The workforce at Scicom Msc Berhad ranges from 1,000 to 5,000 employees, highlighting its capacity to manage extensive operations and support a diverse array of client needs. This considerable employee base contributes to the company's ability to deliver high-quality services across various channels and industries.
Can
Scicom Msc Berhad
be considered a good service provider for startups?
While Scicom Msc Berhad possesses a robust service portfolio and significant operational capabilities, it may be better suited for established businesses rather than startups. Startups often require more personalized service and flexibility that can adapt rapidly to changing needs, which may be more challenging to achieve within such a large organization.
Can
Scicom Msc Berhad
be considered a good service provider for SMBs?
Scicom Msc Berhad is a viable service provider for small and medium businesses seeking to enhance their customer engagement and operational efficiency. With a diverse range of services designed to cater to various customer interaction channels, the company can support SMBs in scaling their operations while benefiting from its established expertise and resource capabilities.
Can
Scicom Msc Berhad
be considered a good service provider for enterprises?
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