Scicom Lanka Pvt Ltd
Customer Experience and Contact Center
Scicom Lanka Pvt Ltd is a leading BPO company that provides customer experience and contact center solutions for healthcare, government, travel, retail, and technology sectors, known for its multilingual support and advanced technology platforms.
Size
over-10K
Public
over-1b
Mission
About
Scicom Lanka Pvt Ltd offers customer experience and contact center solutions along with digital strategy and education services for clients in healthcare, government, travel, retail, and technology sectors. The company operates using an offshore delivery model and supports clients across Malaysia, Singapore, the Philippines, Hong Kong, Sri Lanka, Thailand, and China.
It is recognized for its commitment to high-quality support, with millions of customer interactions handled annually in over 30 languages, showcasing its expansive reach and technological capability.
Services
Scicom Lanka Pvt Ltd provides customer experience and contact center solutions supported by digital strategy consulting and education services. These services include inbound customer support, technical support, and multilingual assistance, tailored to support diverse client needs across various industries.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Multilingual Support
CX Consulting & Journey Mapping
Email Support
Live Chat & Messaging Support
Social Media Customer Care
Event & Webinar Support
Knowledge-Base Maintenance
Content Moderation
Order Management & Fulfilment
Procurement Administration
Data Entry & Data Processing
Learning & Development Support
Marketing Automation & CRM Ops
Application Support & Maintenance
Campaign Management
Industries Served
The company serves clients in healthcare, government, travel, retail, and technology sectors. It has experience supporting local conglomerates, multinational companies, and government agencies with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Scicom Lanka Pvt Ltd is known for its advanced technology platforms and multilingual capabilities, offering clients high-quality support and operational efficiency. Its approach includes utilizing state-of-the-art technology and maintaining ISO 27001 certification, ensuring information security and service continuity.
Delivery Footprint
Headquartered in Kuala Lumpur, Malaysia, the company operates using an offshore delivery model. It serves clients across Malaysia, Singapore, the Philippines, Hong Kong, Sri Lanka, Thailand, and China, with teams working in remote environments to meet client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Government & Public Sector
Education & EdTech
Technology & SaaS
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
Scicom Lanka Pvt Ltd
?
Scicom Lanka Pvt Ltd specializes in customer experience and contact center solutions, offering a comprehensive suite of services designed to enhance client interactions. Their primary focus includes inbound customer support and technical assistance, complemented by multilingual support. In addition to these main services, they provide a variety of sub-services such as CX consulting, email support, live chat, social media customer care, content moderation, data entry, and campaign management, ensuring a versatile approach to meet diverse client needs.
What additional services does
Scicom Lanka Pvt Ltd
provide?
In addition to its primary focus on customer experience and contact center solutions, Scicom Lanka Pvt Ltd offers back-office operations. This includes a range of services designed to support business functions such as procurement administration, order management, and data processing, further enhancing their capability to meet comprehensive client needs.
When was
Scicom Lanka Pvt Ltd
founded?
Established in 2002, Scicom Lanka Pvt Ltd has been operating for over 20 years. Since its inception, the company has expanded its services and client base, positioning itself as a leader in the customer experience and contact center industry.
What industry verticals does
Scicom Lanka Pvt Ltd
serve?
Scicom Lanka Pvt Ltd serves a diverse range of industries, including Healthcare & Life Sciences, Travel, Hospitality & Leisure, Government & Public Sector, Education & EdTech, and Technology & SaaS. This extensive industry focus allows the company to cater to a multitude of client requirements across various sectors.
What delivery model does
Scicom Lanka Pvt Ltd
offer?
Scicom Lanka Pvt Ltd employs an offshore delivery model, which involves providing services from a location outside the client's home country. This approach enables the company to leverage cost efficiencies and access a broader talent pool while delivering high-quality support. Their operational framework allows them to serve clients across multiple countries, ensuring flexibility and responsiveness to client needs.
How many employees and/or seats does
Scicom Lanka Pvt Ltd
have?
Scicom Lanka Pvt Ltd boasts a workforce of over 10,000 employees, reflecting its significant capacity to handle a large volume of customer interactions. This extensive team enables the company to provide robust support and maintain high service levels across its diverse client base.
Can
Scicom Lanka Pvt Ltd
be considered a good service provider for startups?
Can
Scicom Lanka Pvt Ltd
be considered a good service provider for SMBs?
Can
Scicom Lanka Pvt Ltd
be considered a good service provider for enterprises?
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