Scicom Lanka
Customer Experience and Contact Center
Scicom Lanka Pvt Ltd is a leading BPO provider that delivers customer experience and contact center services for healthcare, government, travel, retail, and technology sectors, known for its multilingual support and commitment to total customer delight.
Size
over-10K
Public
over-1b
Mission
To deliver trustworthy, business-focused, and technologically advanced outsourcing solutions that empower companies worldwide.
About
Scicom Lanka Pvt Ltd offers customer experience and contact center services along with technical support and educational services for clients in healthcare, government, travel, retail, and technology sectors. The company operates using an offshore model and supports a global client base across Asia Pacific and beyond.
It is recognized for its commitment to service excellence, with a strong focus on leveraging emerging technologies to enhance customer engagement and operational efficiency.
Services
Scicom Lanka Pvt Ltd provides customer experience and contact center services supported by technical support and educational services. These services include inbound customer support, technical support (Tier 1/2), and multilingual support, tailored to meet the diverse needs of clients across various channels.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Multilingual Support
Industries Served
The company serves clients in healthcare, government, travel, retail, and technology sectors. It has experience supporting organizations with services aligned to industry-specific requirements and technology platforms, ensuring effective customer engagement and operational efficiency.
Unique Stregths
Scicom Lanka Pvt Ltd is known for its multilingual capabilities and commitment to total customer delight, offering clients innovative and technologically advanced outsourcing solutions. Its approach includes leveraging world-class emerging technologies and maintaining ISO 27001 certification for information security, which helps deliver consistent and secure services at scale.
Delivery Footprint
Headquartered in Colombo, Sri Lanka, the company operates using an offshore delivery model. It serves clients across Asia Pacific and beyond, with teams working in remote environments to meet diverse client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Government & Public Sector
Retail & e-Commerce
Technology & SaaS
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
Scicom Lanka
?
Scicom Lanka specializes in delivering exceptional customer experience and contact center services. Their offerings include comprehensive inbound customer support and technical support at both Tier 1 and Tier 2 levels, supplemented by multilingual support to cater to a diverse clientele. This breadth of services is aimed at meeting the varied demands of clients across multiple channels, ensuring effective communication and support.
What additional services does
Scicom Lanka
provide?
When was
Scicom Lanka
founded?
Established in 2002, Scicom Lanka has been operating for over 20 years. Since its inception, the company has grown significantly, positioning itself as a prominent player in the outsourcing industry, particularly in customer experience and contact center services.
What industry verticals does
Scicom Lanka
serve?
Scicom Lanka serves a diverse range of industries, including Healthcare & Life Sciences, Government & Public Sector, Travel, Hospitality & Leisure, Retail & e-Commerce, as well as Technology & SaaS. This wide-ranging focus allows them to tailor their services to meet the specific demands and challenges of various sectors.
What delivery model does
Scicom Lanka
offer?
Scicom Lanka operates on an offshore delivery model, which means that their services are provided from a location outside the client's country. This approach allows clients to benefit from cost-effective solutions while maintaining high-quality service delivery. By leveraging teams based in Sri Lanka, Scicom Lanka can efficiently cater to a global clientele, ensuring that customer needs are met around the clock.
How many employees and/or seats does
Scicom Lanka
have?
Scicom Lanka boasts a robust workforce of over 10,000 employees. This substantial size enables the company to handle large volumes of customer interactions and provide extensive support across various industries, ensuring that they meet client demands effectively and efficiently.
Can
Scicom Lanka
be considered a good service provider for startups?
Scicom Lanka can be a viable service provider for startups, particularly those looking for reliable customer support solutions. With their extensive experience in handling diverse client needs and a strong emphasis on technological advancements, startups can benefit from Scicom's expertise in customer engagement. However, startups should consider their specific requirements and whether the scale of services aligns with their growth trajectory, as Scicom's larger operational structure may be more suited to companies anticipating significant scaling.
Can
Scicom Lanka
be considered a good service provider for SMBs?
Scicom Lanka presents a strong option for small and medium businesses seeking to enhance their customer service capabilities. Their comprehensive service portfolio and experience across various industries equip them to provide tailored solutions that can grow alongside SMBs. The company's commitment to flexibility and operational efficiency allows smaller firms to leverage Scicom's expertise without the burden of maintaining large in-house customer support teams.
Can
Scicom Lanka
be considered a good service provider for enterprises?
For enterprises and large companies, Scicom Lanka stands out as a reliable outsourcing partner. With over 20 years of experience and a workforce exceeding 10,000, they have the capacity to manage extensive customer service operations. Their commitment to service excellence, combined with ISO 27001 certification for information security, positions them well for enterprises that prioritize reliability and sophisticated, secure service offerings.
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