SCICOM
Customer Experience and Contact Center
Scicom (MSC) Berhad is a leading BPO provider that delivers customer experience and contact center solutions for healthcare, government, education, retail, technology, and travel sectors, known for its extensive multilingual support and technological expertise.
Size
1K-5K
Public
50m-100m
Mission
About
Scicom (MSC) Berhad offers customer experience and contact center solutions along with back-office operations for clients in healthcare, government, education, retail, technology, and travel. The company operates using an onshore, nearshore, and offshore delivery model and supports multinational corporations, domestic conglomerates, SMBs, and government entities.
It is recognized for its ISO 27001 certification and MSC status, with a strong commitment to innovation and high standards in security and operational excellence.
Services
Scicom (MSC) Berhad provides customer experience and contact center solutions, supported by back-office operations and specific offerings such as multilingual support, technical support, social media customer care, and live chat assistance. These services cover various channels, including phone, email, chat, and social media, and are tailored to support diverse client needs across multiple industries.
Capabilities
Multilingual Support
Technical Support (Tier 1/2)
Social Media Customer Care
Live Chat & Messaging Support
Email Support
Customer & Marketing Analytics
Campaign Management
Content Creation & Localisation
Social Media Management
Industries Served
The company serves clients in healthcare, government, education, retail, technology, and travel. It has experience supporting multinational corporations, domestic conglomerates, SMBs, and government entities with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Scicom is known for its technology-driven, end-to-end outsourcing solutions, offering clients reliable and innovative support. Its approach includes a people-driven model that emphasizes hiring local and global talent, which helps deliver consistency and quality at scale.
Delivery Footprint
Headquartered in Kuala Lumpur and Cyberjaya, Malaysia, the company operates using an onshore, nearshore, and offshore delivery model. It serves clients across multiple countries, with teams working in flexible environments depending on client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Government & Public Sector
Education & EdTech
Retail & e-Commerce
Technology & SaaS
Travel Hospitality & Leisure
Clients
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What's the main service provided by
SCICOM
?
SCICOM specializes in delivering customer experience and contact center solutions, complemented by back-office operations. Their offerings include a wide range of sub-services such as multilingual support, technical assistance at various tiers, social media customer care, live chat and messaging support, email support, as well as customer and marketing analytics. These services cater to different communication channels, ensuring a comprehensive approach to meet the diverse needs of their clients.
What additional services does
SCICOM
provide?
In addition to their primary offerings in customer experience and contact center solutions, SCICOM also provides back-office operations. This includes essential support services that enhance overall operational efficiency, allowing clients to focus on their core business functions while leveraging SCICOM's expertise.
When was
SCICOM
founded?
Established in 1997, SCICOM has been in operation for over 26 years. Since its inception, the company has grown significantly, establishing itself as a prominent provider of customer experience and contact center solutions in Malaysia and beyond.
What industry verticals does
SCICOM
serve?
SCICOM serves a wide array of industries, focusing on sectors such as Healthcare & Life Sciences, Government & Public Sector, Education & EdTech, Retail & e-Commerce, Technology & SaaS, and Travel, Hospitality & Leisure. Their experience in these verticals allows them to tailor their services to meet the specific needs of each industry.
What delivery model does
SCICOM
offer?
SCICOM employs a versatile delivery model that includes onshore, nearshore, and offshore operations. Onshore services are provided within the same country as the client, while nearshore refers to services from nearby countries, offering cost-effectiveness with minimal disruption. Offshore services are delivered from distant locations, allowing for 24/7 support and scalability, thereby optimizing operational efficiency for their clients.
How many employees and/or seats does
SCICOM
have?
SCICOM has a workforce ranging from 1,000 to 5,000 employees. This considerable size enables the company to manage large-scale operations and maintain high standards of service delivery across various projects.
Can
SCICOM
be considered a good service provider for startups?
SCICOM can be a valuable partner for startups seeking reliable customer support solutions. With a robust range of services tailored to different communication channels and a flexible delivery model, startups can benefit from their expertise without the need for extensive in-house resources. Their experience in various industries also means they can adapt to the unique challenges that startups often face.
Can
SCICOM
be considered a good service provider for SMBs?
Small and medium businesses (SMBs) can find SCICOM to be a suitable service provider, given their scalable service offerings and commitment to flexibility. The company’s extensive experience across multiple sectors allows them to tailor solutions that support growth and enhance customer engagement, making them a strong ally for SMBs looking to elevate their customer experience.
Can
SCICOM
be considered a good service provider for enterprises?
SCICOM is well-equipped to serve enterprises and large corporations, thanks to its extensive workforce and established delivery models. Their ISO 27001 certification highlights a commitment to security and operational excellence, making SCICOM a reliable partner for large organizations that require sophisticated services and support on a global scale.
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