SCC specializes in providing IT infrastructure and managed services, complemented by a robust portfolio of customer experience and contact center solutions. Their offerings include multilingual support, technical support at Tier 1 and Tier 2 levels, as well as customer experience consulting and journey mapping. Additionally, they ensure quality assurance and monitoring, document indexing and digitization, and process assessment and transition management to meet diverse client needs in a dynamic regulatory environment.

In addition to its main services, SCC offers a range of other capabilities that enhance its service portfolio. This includes customer experience management and contact center solutions, which are designed to support clients in improving their customer interactions and operational efficiency.

SCC was established in 1975, which means it has been in operation for nearly 49 years. Over this extensive period, the company has developed a strong reputation and expertise in its field, evolving alongside technological advancements and regulatory changes.

SCC serves clients primarily in the Technology & SaaS and Government & Public Sector industries. This focus enables them to tailor their services to meet the specific requirements and challenges faced by organizations within these sectors.

SCC employs a hybrid delivery model that includes both onshore and offshore services. Onshore delivery refers to services provided within the same country as the client, ensuring closer collaboration and easier communication. Offshore delivery involves providing services from a different country, which can often result in cost efficiencies. This flexible approach allows SCC to meet various client needs effectively, adapting to both geographical and operational requirements.

SCC has a workforce consisting of between 5,000 to 10,000 employees. This sizable team enables the company to manage a broad range of client projects and deliver comprehensive services across various sectors.