Scalable Outsourcing
Customer Experience and Contact Center
Scalable Outsourcing is a premium call-center outsourcing enterprise that provides customer experience and contact center solutions for various industries, known for its cost-effective, high-quality services managed by Canadian experts.
Size
Private
Mission
To deliver high-quality services and outcomes while fostering lasting connections with clients.
About
Scalable Outsourcing offers customer experience and contact center solutions along with services like virtual receptionists and lead generation for clients in diverse sectors. The company operates using an onshore model and supports businesses looking for reliable outsourcing solutions.
It is recognized for its customized solutions and 24/7 operations, ensuring high-quality service delivery while helping clients reduce costs significantly.
Services
Scalable Outsourcing provides customer experience and contact center solutions supported by services such as customer service hotlines and virtual live chat. These services cover inbound and outbound communication channels, tailored to support client needs for efficient customer interaction and engagement.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Sales Enablement Content
Industries Served
The company serves clients in a variety of industries, including healthcare, telecommunications, and retail. It has experience supporting businesses that require high-quality customer support and call center operations, aligning its services with industry-specific requirements.
Unique Stregths
Scalable Outsourcing is known for its customized solutions and scalability, offering clients the ability to expand operations seamlessly. Its approach includes 24/7 operations and a focus on quality, which helps deliver consistent service at scale.
Delivery Footprint
Headquartered in Ottawa, Canada, the company operates using an onshore delivery model. It serves clients across multiple time zones, with teams working in a fully operational environment to meet diverse client needs.
Certifications
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Verticals
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Clients
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What's the main service provided by
Scalable Outsourcing
?
Scalable Outsourcing specializes in providing comprehensive customer experience and contact center solutions. Their service offerings include inbound customer support, technical support at both Tier 1 and Tier 2 levels, as well as sales enablement content. This diverse portfolio allows them to effectively manage client interactions across various communication channels, ensuring that businesses receive tailored support to enhance customer engagement and satisfaction.
What additional services does
Scalable Outsourcing
provide?
When was
Scalable Outsourcing
founded?
Founded in 2017, Scalable Outsourcing has been in operation for approximately seven years. Since its establishment, the company has focused on delivering high-quality outsourcing solutions tailored to meet the unique needs of its clients across different industries.
What industry verticals does
Scalable Outsourcing
serve?
What delivery model does
Scalable Outsourcing
offer?
Scalable Outsourcing operates using an onshore delivery model, which means that their services are provided from within the same country as their clients. This approach facilitates better communication and collaboration, as teams are geographically aligned with their clients. Onshore outsourcing typically offers the advantages of cultural compatibility and time zone alignment, enabling seamless support and efficient service delivery.
How many employees and/or seats does
Scalable Outsourcing
have?
Can
Scalable Outsourcing
be considered a good service provider for startups?
Scalable Outsourcing can be a suitable service provider for startups looking to establish a strong customer support foundation. With their focus on customized solutions and scalable services, startups can benefit from the flexibility to adapt their customer engagement strategies as they grow. The company's expertise in delivering quality service can help new businesses create a positive first impression and build lasting customer relationships.
Can
Scalable Outsourcing
be considered a good service provider for SMBs?
For small and medium businesses (SMBs), Scalable Outsourcing presents a compelling option due to its scalable service offerings and commitment to quality. Their ability to customize solutions means that SMBs can implement support systems that align with their specific needs and budget constraints. Additionally, the 24/7 operational capability allows these businesses to enhance their customer service without the overhead costs typically associated with maintaining in-house teams.
Can
Scalable Outsourcing
be considered a good service provider for enterprises?
Scalable Outsourcing is well-equipped to serve enterprises and large companies, thanks to its established reputation for reliability and high-quality service delivery. The company's recognition, such as being listed in Inc. 5000, underscores its commitment to excellence and operational scalability. With a focus on customized solutions and a robust onshore delivery model, enterprises can trust Scalable Outsourcing to manage complex customer interactions and support large-scale operations effectively.
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