SaviLinx
Customer Experience and Contact Center
SaviLinx is a woman-owned contact center company that provides customer experience and contact center solutions for healthcare, insurance, finance, and government entities, known for its people-first approach and rapid growth.
Size
501-1K
Private
10m-50m
Mission
To help government agencies and businesses enhance their reputations and strengthen their brands by providing customers with elevated experiences.
About
SaviLinx offers customer experience and contact center solutions along with back-office operations for clients in healthcare, insurance, finance, and government sectors. The company operates using an onshore model and supports U.S.-based clients.
It is recognized for its commitment to elevated customer interactions, with a talented team of nearly 600 employees and a strong emphasis on service excellence.
Services
SaviLinx provides customer experience and contact center solutions, supported by back-office operations and specific offerings such as inbound customer support and technical support (Tier 1/2). These services cover various channels and are tailored to support complex customer interactions for government and commercial clients.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Industries Served
The company serves clients in healthcare, insurance, finance, and government sectors. It has experience supporting federal and state agencies as well as commercial businesses, ensuring services align with industry-specific requirements and technology platforms.
Unique Stregths
SaviLinx is known for its people-first philosophy and commitment to creating elevated customer experiences, offering clients a trusted partnership in outsourcing. Its approach includes leveraging modern technologies and a dedicated workforce, which help deliver consistent and compassionate service at scale.
Delivery Footprint
Headquartered in Brunswick, Maine, the company operates using an onshore delivery model. It serves clients across the United States, with teams working in hybrid environments to meet diverse client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Insurance
Banking & Financial Services
Government & Public Sector
Clients
No items found.
What's the main service provided by
SaviLinx
?
SaviLinx specializes in delivering comprehensive customer experience and contact center solutions. Their offerings include inbound customer support and technical support at both Tier 1 and Tier 2 levels. This allows them to effectively handle a variety of customer interactions, ensuring that clients receive tailored assistance that meets their specific needs.
What additional services does
SaviLinx
provide?
In addition to their primary focus on customer experience and contact center solutions, SaviLinx also provides back-office operations. This extended service capability allows them to support clients in a more comprehensive manner, handling various administrative tasks that complement their customer-facing services.
When was
SaviLinx
founded?
SaviLinx was established in 2013, marking over a decade of experience in the business process outsourcing industry. Since its inception, the company has grown significantly, carving out a niche in providing quality customer service solutions to various sectors.
What industry verticals does
SaviLinx
serve?
SaviLinx operates within several key industries, specifically focusing on Healthcare & Life Sciences, Insurance, Banking & Financial Services, and the Government & Public Sector. This diverse industry engagement allows them to tailor their services to meet the unique demands of each sector.
What delivery model does
SaviLinx
offer?
SaviLinx employs an onshore delivery model, which means that their services are provided from within the United States. This approach enhances communication and service quality, as clients benefit from localized support that is closely aligned with their operational needs.
How many employees and/or seats does
SaviLinx
have?
SaviLinx employs between 501 and 1,000 individuals, which positions them as a mid-sized company. This workforce size enables them to offer a robust level of service while maintaining personalized attention to their clients' requirements.
Can
SaviLinx
be considered a good service provider for startups?
Can
SaviLinx
be considered a good service provider for SMBs?
Can
SaviLinx
be considered a good service provider for enterprises?
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