Savebyswitching Global Solutions Pvt Ltd
Customer Experience and Contact Center
SaveBySwitching is a business process outsourcing firm that provides customer experience and contact center solutions for telecommunications and energy sectors, known for its expertise in bridging UK and Indian best practices.

Size

1-10
Private

Mission

About

SaveBySwitching offers customer experience and contact center solutions along with sales and lead-generation services for clients in telecommunications and energy sectors. The company operates using an offshore model and supports UK-based clients.

It is recognized for its effective methodologies that enhance customer satisfaction, with a dedicated team emphasizing language skills and world-class management competence.

Services

SaveBySwitching provides customer experience and contact center solutions, supported by sales and lead-generation services and specific offerings such as inbound customer support, outbound telesales & retention, and process assessment & transition management. These services cover both inbound and outbound channels, tailored to support client needs in the telecommunications and energy sectors.

Capabilities

Inbound Customer Support
Outbound Telesales & Retention
Process Assessment & Transition Management
Business & Financial Research
Continuous Improvement / Lean Six Sigma

Industries Served

The company serves clients in telecommunications and energy sectors. It has experience supporting UK-based telecom providers and energy companies with services aligned to industry-specific requirements and technology platforms.

Unique Stregths

SaveBySwitching is known for its proven methodologies that enhance customer satisfaction and acquisition, offering clients a dedicated team with strong language skills and management excellence. Its approach includes continuous improvement practices, which help deliver operational efficiency and consistency at scale.

Delivery Footprint

Headquartered in Bangalore, India, the company operates using an offshore delivery model. It serves clients primarily in the UK, with teams working in remote environments to meet diverse client needs.

Certifications

No items found.

Verticals

Telecommunications & Media
Energy & Utilities

Clients

No items found.
What's the main service provided by
Savebyswitching Global Solutions Pvt Ltd
?
Savebyswitching Global Solutions Pvt Ltd specializes in providing customer experience and contact center solutions. The company offers a range of services that include inbound customer support, outbound telesales and retention, process assessment and transition management, as well as business and financial research. Additionally, they emphasize continuous improvement methodologies, such as Lean Six Sigma, to enhance their service delivery and client outcomes.
What additional services does
Savebyswitching Global Solutions Pvt Ltd
provide?
When was
Savebyswitching Global Solutions Pvt Ltd
founded?
Established in 2012, Savebyswitching Global Solutions Pvt Ltd has been in operation for approximately 12 years. Since its inception, the company has focused on delivering quality customer experience solutions, particularly in the telecommunications and energy sectors.
What industry verticals does
Savebyswitching Global Solutions Pvt Ltd
serve?
Savebyswitching Global Solutions Pvt Ltd serves clients primarily in the Telecommunications & Media and Energy & Utilities sectors. Their expertise allows them to cater to the specific needs of businesses within these industries, ensuring tailored solutions that align with sector demands.
What delivery model does
Savebyswitching Global Solutions Pvt Ltd
offer?
The company operates using an offshore delivery model, which involves providing services remotely from a different country. This approach allows Savebyswitching Global Solutions Pvt Ltd to leverage cost advantages while maintaining high service quality for their clients, particularly those based in the UK.
How many employees and/or seats does
Savebyswitching Global Solutions Pvt Ltd
have?
Savebyswitching Global Solutions Pvt Ltd has a small workforce, with between 1 to 10 employees. This size enables them to maintain a lean operation while focusing on delivering personalized and dedicated services to their clients.
Can
Savebyswitching Global Solutions Pvt Ltd
be considered a good service provider for startups?
Given its small size and specialized services, Savebyswitching Global Solutions Pvt Ltd can be an excellent partner for startups, especially in the telecommunications and energy sectors. Their expertise in customer experience and contact center solutions can provide the foundational support that new businesses need to establish strong customer relationships and drive early growth.
Can
Savebyswitching Global Solutions Pvt Ltd
be considered a good service provider for SMBs?
Savebyswitching Global Solutions Pvt Ltd is well-suited to support small and medium businesses looking for flexible and scalable customer service solutions. Their tailored offerings in inbound and outbound support can help SMBs enhance customer satisfaction and retention, providing essential services that can adapt as the business grows.
Can
Savebyswitching Global Solutions Pvt Ltd
be considered a good service provider for enterprises?
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