Save by Switching
Customer Experience and Contact Center
SaveBySwitching Global Solutions is a BPO company that provides customer experience and contact center services for energy, utilities, and telecommunications, known for its blend of UK and Indian best practices.
Size
51-200
Private
Mission
About
SaveBySwitching Global Solutions offers customer experience and contact center services along with telesales and business analytics for clients in energy, utilities, and telecommunications. The company operates using an offshore model and supports clients globally.
It is recognized for its commitment to quality and security, holding certifications such as ISO 9001:2015 and ISO 27001:2022, which enhance its operational excellence.
Services
SaveBySwitching Global Solutions provides customer experience and contact center services, supported by telesales and business analytics. These services cover inbound customer support and outbound telesales, tailored to support client needs in enhancing customer satisfaction and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Industries Served
The company serves clients in energy, utilities, and telecommunications. It has experience supporting various sectors with services aligned to industry-specific requirements, leveraging its expertise in methodologies and processes to improve operations and customer engagement.
Unique Stregths
SaveBySwitching is known for its innovative solutions and measurable results in customer satisfaction, offering clients a skilled team with a customer-centric approach. Its operational practices include robust quality management methodologies and data-driven insights, ensuring consistency and high performance at scale.
Delivery Footprint
Headquartered in Bangalore, India, the company operates using an offshore delivery model. It serves clients across multiple geographies, with teams working in a collaborative environment that emphasizes continuous learning and improvement.
Certifications
No items found.
Verticals
Energy & Utilities
Telecommunications & Media
Clients
No items found.
What's the main service provided by
Save by Switching
?
Save by Switching specializes in delivering exceptional customer experience and contact center services. Their offerings include both inbound customer support and outbound telesales, aimed at enhancing customer satisfaction and operational efficiency. Additionally, the company provides business analytics services, which further support clients in optimizing their processes and improving overall performance.
What additional services does
Save by Switching
provide?
When was
Save by Switching
founded?
Founded in 2012, Save by Switching has been in operation for over a decade. Since its establishment, the company has grown significantly, focusing on delivering quality customer experience solutions across various sectors.
What industry verticals does
Save by Switching
serve?
Save by Switching serves clients primarily in the Energy & Utilities and Telecommunications & Media sectors. Their expertise in these industries allows them to tailor their services to meet specific client needs and industry requirements.
What delivery model does
Save by Switching
offer?
Save by Switching operates using an offshore delivery model, which means that their services are provided from a location outside of the client's country. This approach allows the company to leverage cost efficiencies while maintaining high-quality service delivery. By employing teams located in different geographies, they can offer round-the-clock support and collaborate effectively to meet client demands.
How many employees and/or seats does
Save by Switching
have?
Save by Switching employs between 51 to 200 professionals, positioning itself as a mid-sized company. This workforce size enables the organization to maintain a balance between personalized service and the capacity to handle a diverse range of customer needs.
Can
Save by Switching
be considered a good service provider for startups?
While Save by Switching has a robust service portfolio, its mid-sized structure may not be the most ideal fit for startups seeking highly customized solutions or extreme flexibility. However, for startups in the Energy & Utilities or Telecommunications sectors looking for reliable customer support and telesales, the company can provide valuable assistance in establishing a solid customer experience foundation.
Can
Save by Switching
be considered a good service provider for SMBs?
Save by Switching is well-suited for small and medium businesses (SMBs) that require scalable customer experience solutions. Their comprehensive service offerings, including inbound support and outbound telesales, provide SMBs with the tools needed to enhance customer engagement and drive growth. The company's commitment to quality and its offshore delivery model also allow SMBs to access professional services without overextending their budgets.
Can
Save by Switching
be considered a good service provider for enterprises?
For enterprises and large companies, Save by Switching presents a strong solution provider profile. With a skilled workforce, a commitment to operational excellence, and certifications such as ISO 9001:2015 and ISO 27001:2022, the company demonstrates reliability and a focus on quality. Their offshore delivery model further enables them to manage large-scale operations efficiently, making them a credible partner for enterprises seeking sophisticated customer experience and contact center services.
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