Satellite Office
Customer Experience and Contact Center
Satellite Office is a premier outsourcing company that provides customer experience and contact center services for retail, e-commerce, and gaming industries, known for its dedicated account management presence in Australia.
Size
501-1K
Private
1m-10m
Mission
To transform industries by helping businesses build dedicated, high-performing teams.
About
Satellite Office offers customer experience and contact center services along with finance and accounting, back-office operations, and IT infrastructure support for clients in retail, e-commerce, and gaming. The company operates using an offshore delivery model and supports small to mid-sized businesses.
It is recognized for significant cost savings, with clients saving between $40,000 and $90,000 per staff member compared to onshore staffing.
Services
Satellite Office provides customer experience and contact center services supported by finance and accounting, back-office operations, and IT infrastructure support. These services include inbound customer support, outbound telesales, and technical support, tailored to support client needs in various business functions.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Email Support
Customer & Marketing Analytics
Social Media Management
Campaign Management
Content Creation & Localisation
Data Entry & Data Processing
Order Management & Fulfilment
Academic & Scientific Research Support
Content Moderation
Procurement Administration
Technical Support (Tier 1/2)
HRIS Management
Onboarding Administration
Learning & Development Support
Industries Served
The company serves clients in retail, e-commerce, and gaming. It has experience supporting small to mid-sized businesses with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Satellite Office is known for its dedicated account management presence in Sydney, offering clients a personal, hands-on relationship. Its approach includes flexible work arrangements and significant cost savings, which help deliver consistency at scale.
Delivery Footprint
Headquartered in the Philippines, the company operates using an offshore delivery model. It serves clients across Australia and other regions, with teams working in remote, hybrid, or on-site environments depending on client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Gaming & Entertainment
Technology & SaaS
Clients
No items found.
What's the main service provided by
Satellite Office
?
Satellite Office specializes in customer experience and contact center services, providing a comprehensive range of solutions designed to enhance client interactions. Their offerings include inbound customer support, outbound telesales, and technical support, among others. Additionally, they provide email support, customer and marketing analytics, social media management, campaign management, and content creation and localization, along with data entry, order management, and various support functions tailored to meet diverse business needs.
What additional services does
Satellite Office
provide?
In addition to its core services, Satellite Office offers an extensive array of additional capabilities, including finance and accounting, back-office operations, IT infrastructure and managed services, marketing operations, and software engineering and product development. This diverse service portfolio enables the company to support a wide range of business functions and enhance overall operational effectiveness.
When was
Satellite Office
founded?
Established in 2013, Satellite Office has been operating for over a decade, building a reputation for delivering effective business process outsourcing solutions. Since its inception, the company has focused on supporting clients by providing dedicated teams that enhance operational efficiency and customer satisfaction.
What industry verticals does
Satellite Office
serve?
Satellite Office serves a variety of industries, with a primary focus on retail & e-commerce, gaming & entertainment, and technology & SaaS. This diverse industry engagement allows the company to tailor its services to meet the unique needs and challenges faced by businesses within these sectors.
What delivery model does
Satellite Office
offer?
Satellite Office employs a versatile delivery model that includes offshore, work-from-home/virtual, and hybrid approaches. Offshore delivery refers to providing services from locations outside the client's country, allowing for cost efficiency and access to a broader talent pool. The hybrid model combines various work settings, offering flexibility to meet specific client requirements while ensuring high-quality service delivery.
How many employees and/or seats does
Satellite Office
have?
Satellite Office has a workforce comprising between 501 and 1,000 employees. This size allows them to maintain a robust operational framework while providing personalized service to clients, ensuring they can effectively scale their offerings as needed.
Can
Satellite Office
be considered a good service provider for startups?
Can
Satellite Office
be considered a good service provider for SMBs?
Can
Satellite Office
be considered a good service provider for enterprises?
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