SAS Smart Account Solution
Customer Experience and Contact Center
SAS Institute Inc. is a pioneering analytics software company that provides customer experience and contact center solutions for telecommunications, retail, technology, and SaaS, known for its innovative AI-driven analytics.
Size
1-10
Private
1m-10m
Mission
To provide knowledge at the moments that matter through innovative AI and analytics, driven by curiosity central to human progress.
About
SAS Institute Inc. offers customer experience and contact center solutions along with marketing operations for clients in telecommunications, retail, technology, and SaaS. The company operates using an offshore delivery model and supports clients globally.
It is recognized for its commitment to innovation and user engagement, with a strong focus on analytics and artificial intelligence that empowers organizations to make data-driven decisions.
Services
SAS Institute Inc. provides customer experience and contact center solutions supported by marketing operations and specific offerings such as inbound customer support, email support, and customer & marketing analytics. These services cover various channels and are tailored to support client needs in enhancing customer relationships and driving marketing effectiveness.
Capabilities
Inbound Customer Support
Email Support
Customer & Marketing Analytics
Industries Served
The company serves clients in telecommunications, retail, technology, and SaaS. It has experience supporting diverse client types with services aligned to industry-specific requirements and technology platforms that enhance customer engagement and operational efficiency.
Unique Stregths
SAS Institute Inc. is known for its pioneering role in analytics and artificial intelligence, offering clients advanced insights that drive strategic decisions. Its approach includes a culture of continuous improvement and user engagement, ensuring that solutions evolve with client needs and market trends.
Delivery Footprint
Headquartered in Cary, North Carolina, the company operates using an offshore delivery model from the Philippines. It serves clients across various geographies, with teams working in remote environments to provide flexible and scalable solutions.
Certifications
No items found.
Verticals
Telecommunications & Media
Retail & e-Commerce
Technology & SaaS
Clients
No items found.
What's the main service provided by
SAS Smart Account Solution
?
SAS Smart Account Solution specializes in delivering customer experience and contact center services, with a strong emphasis on enhancing client interactions. Their offerings include inbound customer support, email support, and customer and marketing analytics, all designed to cater to the diverse needs of their clients in fostering better customer relationships.
What additional services does
SAS Smart Account Solution
provide?
In addition to its main services, SAS Smart Account Solution offers marketing operations, which further supports clients in enhancing their marketing effectiveness. This additional capability allows the company to provide comprehensive solutions that integrate customer experience management with strategic marketing initiatives.
When was
SAS Smart Account Solution
founded?
SAS Smart Account Solution was established in 1976, making it a well-established player in the business process outsourcing sector with over 47 years of experience. Since its inception, the company has evolved, adapting to changing market demands while maintaining a focus on innovation and customer engagement.
What industry verticals does
SAS Smart Account Solution
serve?
The company serves a diverse array of industries, including Telecommunications & Media, Retail & e-Commerce, and Technology & SaaS. This broad industry focus allows SAS Smart Account Solution to tailor its services to meet the specific needs and challenges faced by its clients across different sectors.
What delivery model does
SAS Smart Account Solution
offer?
SAS Smart Account Solution employs an offshore delivery model, which means that its services are provided from locations outside the primary market, in this case, from the Philippines. This approach allows the company to leverage cost efficiencies and access a skilled workforce while delivering flexible and scalable solutions to clients around the globe.
How many employees and/or seats does
SAS Smart Account Solution
have?
SAS Smart Account Solution has a small workforce, comprising between 1 to 10 employees. This size enables them to maintain a personalized and agile service approach, allowing for close collaboration with clients and tailored solutions that meet specific needs.
Can
SAS Smart Account Solution
be considered a good service provider for startups?
For startups, SAS Smart Account Solution can be a valuable service provider due to its focus on personalized customer interactions and adaptable solutions. With a small team, the company can offer tailored support that aligns with the unique challenges faced by new businesses, making it easier for startups to establish a solid customer base and grow their market presence.
Can
SAS Smart Account Solution
be considered a good service provider for SMBs?
SAS Smart Account Solution is particularly well-suited for small and medium businesses. Its flexible service offerings and offshore delivery model allow for scalable solutions that can grow alongside SMBs. The emphasis on customer experience and marketing operations supports these businesses in enhancing their customer relationships and operational efficiency, making it a strong partner for growth.
Can
SAS Smart Account Solution
be considered a good service provider for enterprises?
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