Sara Call
Customer Experience and Contact Center
Sara Call Center is a global BPO firm that provides customer experience and contact center solutions for various industries, known for its multilingual workforce and cost-effective service delivery.
Size
501-1K
Private
Mission
To provide high-quality outsourced telemarketing services to businesses worldwide.
About
Sara Call Center offers customer experience and contact center solutions along with back-office operations for clients in diverse industries. The company operates using an offshore delivery model and supports businesses worldwide.
It is recognized for its multilingual staff and advanced technology, ensuring high-quality service and client satisfaction.
Services
Sara Call Center provides customer experience and contact center solutions, supported by back-office operations and specific offerings such as inbound customer support, outbound telesales, multilingual support, and data entry services. These services cover various communication channels and are tailored to support clients' operational needs.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Data Entry & Data Processing
CX Consulting & Journey Mapping
Industries Served
The company serves clients in multiple industries, including retail, e-commerce, telecommunications, and potentially healthcare and insurance. It has experience supporting businesses of all sizes with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Sara Call Center is known for its cost-effective solutions and multilingual capabilities, offering clients a highly skilled workforce that can communicate effectively across different languages. Its approach includes a performance-based culture and advanced technology, which help deliver consistent and efficient service at scale.
Delivery Footprint
Headquartered in Tirana, Albania, the company operates using an offshore delivery model. It serves clients globally, with teams working in remote environments to meet diverse client needs.
Certifications
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Verticals
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Clients
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What's the main service provided by
Sara Call
?
Sara Call specializes in delivering exceptional customer experience and contact center solutions. Their primary offerings encompass inbound customer support, outbound telesales and retention, multilingual support, data entry and processing, as well as CX consulting and journey mapping. This diverse range of services is designed to cater to the operational needs of businesses across various communication channels, ensuring high-quality service delivery and client satisfaction.
What additional services does
Sara Call
provide?
In addition to their primary customer experience offerings, Sara Call extends its capabilities to include back-office operations. This additional service portfolio allows clients to streamline their processes and improve operational efficiency, making it easier for businesses to focus on core activities while Sara Call handles essential support functions.
When was
Sara Call
founded?
Founded in 2012, Sara Call has been in operation for over a decade, establishing itself as a trusted provider of outsourced telemarketing and customer service solutions. The company has grown significantly since its inception, adapting to the changing needs of its clients and the evolving landscape of customer service.
What industry verticals does
Sara Call
serve?
What delivery model does
Sara Call
offer?
Sara Call operates using an offshore delivery model, which means that their services are provided from locations outside the client's home country. This approach allows the company to tap into global talent pools while offering cost-effective solutions. By leveraging remote teams, Sara Call is able to maintain high service standards and flexibility in meeting the diverse needs of clients around the world.
How many employees and/or seats does
Sara Call
have?
Sara Call employs between 501 and 1,000 individuals, positioning itself as a medium to large-sized operation. This substantial workforce enables the company to efficiently handle a variety of client projects, providing the capacity and expertise necessary to deliver quality service at scale.
Can
Sara Call
be considered a good service provider for startups?
While Sara Call offers a robust suite of services that could benefit startups, the company's offshore delivery model and workforce size may present challenges for very small or early-stage businesses. Startups looking for flexible and scalable solutions might find the company’s offerings advantageous, but they should consider whether their specific needs align with the operational scale that Sara Call provides.
Can
Sara Call
be considered a good service provider for SMBs?
Sara Call is well-suited to serve small and medium-sized businesses, providing them with the necessary support to scale their operations effectively. With a diverse range of services and a reliable offshore delivery model, SMBs can leverage Sara Call’s expertise to enhance their customer engagement and back-office functions, allowing them to focus on growth and innovation.
Can
Sara Call
be considered a good service provider for enterprises?
For enterprises and larger organizations, Sara Call stands out as a reliable service provider due to its capacity to manage extensive customer support operations and back-office functions. Their experience in serving diverse industries and their advanced technology solutions position them as a strong partner for large companies seeking to enhance their customer experience and operational efficiency.
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