San Jose Answering Service
Customer Experience and Contact Center
San Jose Answering Service is a BPO provider that offers customer experience and contact center solutions for healthcare, real estate, and government sectors, known for its 24/7 availability and bilingual support.
Size
51-200
Private
Mission
To set higher standards for service quality and pricing in the telephone answering service industry.
About
San Jose Answering Service offers customer experience and contact center solutions along with inbound customer support and order management for clients in healthcare, real estate, and government sectors. The company operates using an onshore model and supports businesses across the United States.
It is recognized for its commitment to excellent customer service, with a team of bilingual professionals ensuring seamless communication and support for diverse client needs.
Services
San Jose Answering Service provides customer experience and contact center solutions supported by inbound customer support and order management services. These services cover live answering and emergency handling, tailored to support businesses that require continuous customer engagement and support.
Capabilities
Inbound Customer Support
Multilingual Support
Order Management & Fulfilment
Industries Served
The company serves clients in healthcare, real estate, and government sectors. It has experience supporting various businesses with services aligned to industry-specific requirements, ensuring that clients never miss a call and can respond effectively to their customers.
Unique Stregths
San Jose Answering Service is known for its 24/7 availability and bilingual support, offering clients a cost-effective alternative to in-house receptionists. Its approach includes a dedicated team of trained professionals who represent client businesses promptly and professionally, ensuring high-quality service delivery.
Delivery Footprint
Headquartered in San Jose, California, the company operates using an onshore delivery model. It serves clients across the United States, with teams working in a professional environment that prioritizes seamless communication and customer satisfaction.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Real Estate & Property Management
Government & Public Sector
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
San Jose Answering Service
?
San Jose Answering Service specializes in providing exceptional customer experience and contact center solutions. Their primary offerings include inbound customer support and order management services, which are designed to ensure that businesses can engage with their customers effectively and efficiently. With a focus on delivering high-quality service, they tailor their solutions to meet the specific needs of their clients, ensuring seamless communication and exceptional support.
What additional services does
San Jose Answering Service
provide?
When was
San Jose Answering Service
founded?
Established in 1980, San Jose Answering Service has been in operation for over 43 years. This extensive experience has allowed the company to refine its service offerings and build a strong reputation in the industry.
What industry verticals does
San Jose Answering Service
serve?
San Jose Answering Service serves a diverse range of industries, including Healthcare & Life Sciences, Real Estate & Property Management, Travel, Hospitality & Leisure, and Government & Public Sector. This broad focus allows them to cater to the unique needs and challenges of various sectors.
What delivery model does
San Jose Answering Service
offer?
San Jose Answering Service operates using an onshore delivery model, which means that their services are provided from within the United States. This approach ensures that clients benefit from local expertise, quick response times, and a deep understanding of the market dynamics relevant to their businesses.
How many employees and/or seats does
San Jose Answering Service
have?
San Jose Answering Service employs between 51 and 200 team members, indicating a robust workforce capable of managing a significant volume of customer interactions and support services.
Can
San Jose Answering Service
be considered a good service provider for startups?
While San Jose Answering Service has a strong track record in customer support and contact center solutions, startups may find that their service offerings are better suited for more established businesses. Startups often require highly flexible and tailored solutions to adapt to their rapidly changing needs, and while San Jose can provide quality service, their scale and established processes might be less agile for the unique demands of startups.
Can
San Jose Answering Service
be considered a good service provider for SMBs?
San Jose Answering Service is well-positioned to support small and medium-sized businesses (SMBs) with their customer service needs. Their experience across various industries, combined with their dedicated bilingual support team, makes them a reliable partner for SMBs looking to enhance customer engagement without the overhead of in-house staff. The scalability of their services allows SMBs to grow and adapt as their business needs evolve.
Can
San Jose Answering Service
be considered a good service provider for enterprises?
San Jose Answering Service can be a strong provider for enterprises and large companies, particularly those in sectors like healthcare and government, where reliable customer support is critical. Their commitment to high-quality service, coupled with a dedicated team operating on an onshore model, ensures that they can handle substantial volumes of customer interactions while maintaining the standards necessary for large organizations.
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