Sales Leads Force
Customer Experience and Contact Center
Salesforce is a leading global CRM platform that provides customer experience and contact center solutions for healthcare, real estate, and technology sectors, known for its comprehensive lead management system.
Size
over-10K
Public
over-1b
Mission
About
Salesforce offers customer experience and contact center solutions along with analytics and data services for clients in healthcare, real estate, and technology. The company operates using an onshore, nearshore, and offshore model and supports a diverse range of clients.
It is recognized for its AI-powered CRM capabilities, with a focus on optimizing sales processes and enhancing customer engagement through integrated solutions.
Services
Salesforce provides customer experience and contact center solutions, supported by analytics and data services and specific offerings such as inbound customer support, outbound telesales, social media customer care, and live chat support. These services cover various channels and are tailored to support businesses in managing customer relationships and enhancing sales processes.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Social Media Customer Care
Live Chat & Messaging Support
Email Support
CX Consulting & Journey Mapping
Industries Served
The company serves clients in healthcare, real estate, and technology. It has experience supporting organizations with services aligned to industry-specific requirements and technology platforms such as its own CRM solutions.
Unique Stregths
Salesforce is known for its comprehensive lead management system, offering clients improved sales pipeline management and seamless integration with marketing tools. Its approach includes efficient lead tracking and conversion processes, which help deliver consistency and accuracy in sales workflows.
Delivery Footprint
Headquartered globally, Salesforce operates using an onshore, nearshore, and offshore delivery model. It serves clients across various geographies, with teams working in hybrid environments depending on client needs.
Certifications
ISO 27001
Verticals
Healthcare & Life Sciences
Real Estate & Property Management
Technology & SaaS
Clients
No items found.
What's the main service provided by
Sales Leads Force
?
Sales Leads Force specializes in providing customer experience and contact center solutions, focusing on enhancing client interactions through various channels. Their offerings include inbound customer support, outbound telesales and retention, social media customer care, live chat and messaging support, email support, as well as customer experience consulting and journey mapping. This diverse range of services is designed to help businesses effectively manage customer relationships and optimize sales processes.
What additional services does
Sales Leads Force
provide?
When was
Sales Leads Force
founded?
Sales Leads Force was established in 1999, marking over 25 years of experience in the customer service and contact center industry. Since its inception, the company has grown to become a prominent player in the market, continuously adapting to the evolving needs of its clients.
What industry verticals does
Sales Leads Force
serve?
Sales Leads Force serves a variety of industries, including Healthcare & Life Sciences, Real Estate & Property Management, and Technology & SaaS. Their expertise in these sectors allows them to cater to specific industry requirements and provide tailored solutions that enhance customer engagement.
What delivery model does
Sales Leads Force
offer?
Sales Leads Force employs a versatile delivery model that includes onshore, nearshore, and offshore options. Onshore delivery refers to providing services within the same country as the client, nearshore involves neighboring countries, while offshore services are provided from countries that are further away. This flexible approach enables the company to meet diverse client needs and optimize operational efficiency.
How many employees and/or seats does
Sales Leads Force
have?
Sales Leads Force boasts a workforce of over 10,000 employees, highlighting its capacity to manage extensive client demands and deliver high-quality services. This substantial team enables the company to maintain a strong presence in the customer experience and contact center landscape.
Can
Sales Leads Force
be considered a good service provider for startups?
While Sales Leads Force has the capacity to provide valuable services to startups, its extensive service offerings and large workforce may be more suited for mid-sized companies and larger enterprises. Startups could benefit from their inbound customer support and social media care services; however, they may find more tailored solutions from providers specializing specifically in startup needs.
Can
Sales Leads Force
be considered a good service provider for SMBs?
Sales Leads Force is an excellent service provider for small and medium businesses (SMBs) due to its comprehensive service portfolio and scalable solutions. With a strong focus on customer experience and a variety of support channels, SMBs can leverage the company's expertise to enhance their customer engagement and sales processes while benefiting from the flexibility that their delivery model offers.
Can
Sales Leads Force
be considered a good service provider for enterprises?
Sales Leads Force is particularly well-suited for enterprises and large companies, offering a robust suite of services backed by its ISO 27001 certification. The company’s scale, extensive experience, and sophisticated delivery models ensure that it can meet the complex needs of large organizations, providing reliable and efficient solutions that enhance customer engagement across various industries.
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