Saks Contactcenter
Customer Experience and Contact Center
Saks Fifth Avenue is a luxury department store that provides customer experience and contact center services for retail and e-commerce, known for its curated selection of high-end fashion and exceptional service.
Size
over-10K
Private
over-1b
Mission
To provide an unparalleled luxury shopping experience, blending timeless elegance with modern innovation.
About
Saks Fifth Avenue offers customer experience and contact center services along with inbound customer support and outbound telesales for clients in retail and e-commerce. The company operates using an onshore model and supports a global clientele.
It is recognized for its attentive customer care, with a dedicated support team available to assist clients and enhance their luxury shopping experience.
Services
Saks Fifth Avenue provides customer experience and contact center services supported by inbound customer support and outbound telesales. These services cover various channels and are tailored to support the luxury retail shopping experience.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Industries Served
The company serves clients in retail and e-commerce. It has experience supporting high-end fashion brands with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Saks Fifth Avenue is known for its curated selection of designer apparel and exceptional service, offering clients a seamless luxury shopping experience. Its approach includes personalized service and exclusive collections, which help deliver consistency and satisfaction.
Delivery Footprint
Headquartered in New York City, the company operates using an onshore delivery model. It serves clients across various global locations, with teams working in hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
Saks Contactcenter
?
Saks Contactcenter specializes in delivering exceptional customer experience and contact center services. Their main offerings include inbound customer support, which addresses client inquiries and needs directly, as well as outbound telesales and retention services that focus on engaging customers and maintaining relationships. This combination of services is designed to enhance the luxury shopping experience for their clients in the retail and e-commerce sectors.
What additional services does
Saks Contactcenter
provide?
When was
Saks Contactcenter
founded?
Saks Contactcenter was established in 2012, which means that as of 2024, the company has been in operation for approximately 12 years. Since its inception, it has dedicated itself to offering premium customer care and support tailored to the luxury retail environment.
What industry verticals does
Saks Contactcenter
serve?
Saks Contactcenter focuses on serving clients primarily in the retail and e-commerce sectors. This industry specialization enables the company to tailor its services to meet the unique demands and expectations of high-end fashion brands, ensuring they deliver a top-tier customer experience.
What delivery model does
Saks Contactcenter
offer?
Saks Contactcenter employs an onshore delivery model, which means that their services are provided from within the same country where their clients are based. This approach allows for closer alignment with client needs and facilitates better communication and service quality. By operating within the same geographical area as their clients, they can ensure a more responsive and personalized service experience.
How many employees and/or seats does
Saks Contactcenter
have?
Saks Contactcenter boasts a workforce of over 10,000 employees, indicating a robust and dedicated team capable of handling a significant volume of customer interactions. This large employee base allows the company to maintain high service standards and effectively support its extensive clientele across various channels.
Can
Saks Contactcenter
be considered a good service provider for startups?
While Saks Contactcenter has the capacity to provide quality services, its primary focus on luxury retail may not align perfectly with the needs of startups. Startups often require flexible and cost-effective solutions tailored to their unique challenges, and while Saks offers high-quality customer service, their specialization may be better suited for established brands rather than emerging businesses looking for more adaptable support.
Can
Saks Contactcenter
be considered a good service provider for SMBs?
Saks Contactcenter could be a suitable service provider for small and medium businesses, particularly those within the retail and e-commerce sectors. Their extensive experience and the ability to deliver tailored customer care can support SMBs in enhancing their customer engagement and retention strategies. However, SMBs should consider whether the luxury focus of Saks aligns with their specific market and customer base.
Can
Saks Contactcenter
be considered a good service provider for enterprises?
Saks Contactcenter is well-equipped to serve enterprises and large companies, particularly those in the luxury retail sector. With a significant workforce and a robust service portfolio, they can handle high volumes of customer interactions while ensuring quality and consistency. Their experience in supporting high-end brands positions them as a reliable partner for enterprises seeking sophisticated customer experience solutions.
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